What you will do

This is a great opportunity for a motivated individual to play a pivotal role in the growth and success of our clients, contributing directly to our company's overall success.

You will be responsible for

Client Onboarding: Oversee the customer onboarding process, ensuring efficient product setup and service implementation tailored to each merchant's unique business needs.
Customer Relationship Management: Develop and maintain strong relationships with our merchants, understanding their needs and business processes to provide the most suitable solutions.
User Engagement & Processing Promotion: Foster high levels of user activity and increase the usage of our payment processing solutions among clients.
Customer Retention & Growth: Develop strategies to maximize customer lifetime value, encouraging renewals, upsells, and cross-sells.
Problem Resolution: Act as the point of escalation for customer issues, coordinating with internal teams to resolve them in a timely and satisfactory manner.
Client Satisfaction & Feedback: Monitor client satisfaction levels and gather client feedback to drive service improvements.

Your qualifications

Proven experience as a Key Account Manager or similar customer-facing role.
Experience as a Team Lead in a Call Center is a plus.
Familiarity with payment processing services is a plus.
Exceptional communication and relationship management skills.
Strong problem-solving capabilities and resilience in the face of challenges.
Ability to work with cross-functional teams.
High level of empathy and customer-centricity.
Bachelor's degree in Business or related field.