Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible.

With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are

playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech

company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our

development programs help support your growth, shaping your future and pushing the boundaries of innovation to

unleash potential.

We’re not like most. We don’t just overcome obstacles – we don’t see them. Instead, we see the potential in every person,

and every situation. We don’t wait for opportunity to appear – we create it. Meet ASM. A company that has been searching

for people just like you.

Who is ASM? ASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is

dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have

over 2,200 employees based in 16 countries. Our goal is to remain an industry leader by being ahead of what’s next. We

accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and

even more powerful.

ASM is an inclusive workplace. We at ASM are a truly global organization that works diligently with an open-mind in all

areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first,

We Care and that is how we will continue to succeed.

Position summary

The CKM Operations Specialist serves as the key account to drive CKM HVM end-to-end kits operations — from SAP order

fulfillment to cross-functional department coordination — ensuring on-time tool PM execution and high customer

satisfaction.

Job Description

Kits & Repair Management

Create tracking reports to monitor the status of customer kits, repairs, RMAs, and service requests processing

Develop and maintain kits schedules aligned with preventive maintenance (PM) cycles and service demand.

Ensure accurate PM (preventive maintenance) activity reporting and data sharing with internal teams, external

vendors, and customers.

Order fulfillment

Create and maintain accurate Sales Orders and Reports within SAP.

Co-work with planner/ logistic team for kits-level discrepancies between physical and system inventory records.

Cross-Functional Coordination

Collaborate with business development and account teams to align on customer service level agreements for

spares and execute processes accordingly.

Act as the primary liaison among Field Service Engineers, Planners, Buyers, Forecasters, and Logistics to ensure

smooth execution.

Independently facilitate cross-regional meetings to ensure alignment on global operation goals.

Customer Relationship

Proactively escalate and follow up on customer requests via phone & email to ensure timely resolution.

Cultivate a deep understanding of customer requirements and build strong customer relationships.

Experience

6-10 years customer service within a high-tech environment is required or an equivalent combination of education and

experience from which comparable knowledge, skills and ability has been achieved.