We are in need of a motivated Customer Success Associate to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth.

Location: This role is based out of Mexico City, Mexico, and is a full-time hybrid position where it is required to come into our office in Roma Norte. #LI-HYBRID

Job Responsibilities:

Provide Best in Class Support to our global portfolio
Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear
Incentivize spend increase to existing companies (Portfolio management)
Document processes and enhancements to the internal team

Requirements:

2+ years of experience in support roles
Mandatory fluency in English and Spanish, Portuguese is a plus
Preferable experience in Zendesk Platform /Hubspot
Advanced communication skills (written and spoken)
Curious about the details on how the business operates
Self-starter, proactive and highly motivated
Team player and very hands on
Agile and able to pivot quickly with the changing environment