Senior Candidate Experience Specialist, AMER

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.

An overview of this role

As the Candidate Experience Team Lead for [Region], you'll own how candidates experience GitLab across your region by raising the capability of the specialists around you. You'll set the quality bar, balance workloads, onboard and develop specialists, and serve as the first escalation point when a process breaks down or a candidate situation needs judgment. You'll stay hands-on with interview coordination, background checks, and offers, while spending most of your time making the regional function run well. You'll use candidate experience data to surface patterns and risks to the Director, Talent Acquisition and Enablement, and partner with leads in other regions to maintain one global process. At GitLab, our mission is simple: to enable everyone to contribute to and co-create the software that powers our world.

What you’ll do

• Lead Candidate Experience Specialists in [Region], setting and modeling standards for interview coordination, candidate communication, contract and offer accuracy, and data hygiene in the applicant tracking system.
• Balance coordination work across the regional team, monitor capacity against hiring volume, and flag resourcing gaps to the Director, Talent Acquisition and Enablement before they affect candidates.
• Resolve escalated scheduling conflicts, candidate issues, and process gaps, bringing clear recommendations to leadership when further support is needed.
• Own onboarding, ramp, and ongoing development for new specialists through documentation, shadowing, and direct feedback on work quality.
• Coordinate interviews, prepare offers and employment contracts, manage background and reference checks, and partner with People Operations on the handoff to onboarding.
• Build and maintain reporting on candidate satisfaction, specialist response times, scheduling turnaround, and data accuracy to identify patterns, bottlenecks, and risks.
• Partner with leads in other regions to maintain one global coordination process, contribute regional evidence to process and tooling improvements, implement agreed changes, and keep documentation accurate in the applicant tracking system and GitLab repositories.
• Collaborate with recruiters, hiring managers, Talent Acquisition leadership, Information Technology, and People Operations across time zones to keep hiring moving, modeling GitLab's values, culture, and all-remote approach in every interaction.

What you’ll bring

• Substantial experience in candidate experience or recruiting coordination, covering interview scheduling, offer and contract preparation, background checks, and onboarding handoffs, including serving as a senior or go-to team member.