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Supervisor, Commerce Operations - Multi Retailer

Position Summary

The Supervisor, Commerce Operations is responsible for day-to-day digital shelf stewardship AND commercial performance support across a portfolio of retail partners including Target, Kroger, Sam's Club, and mid-to-long-tail retailers (Food, Drug, DIY). This role serves as the operational backbone for our CPG clients, ensuring product content is accurate, compliant, and discoverable while also providing trading intelligence, competitive monitoring, and structured client reporting with clear recommendations.

This is a client-facing role. The Manager delivers monthly reporting meetings, triages platform alerts, executes approved optimisations and provides proactive recommendations that improve digital shelf health, commercial performance, and retailer readiness. They operate VML Commerce dashboards, retailer native portals, Profitero as primary tools, translating automated data into actionable insight for clients’ Omni-marketing and Sales teams.

The ideal candidate combines digital shelf operations experience with commercial acumen: comfortable discussing content compliance and category share trends in the same client meeting.

Key Responsibilities

Digital Shelf Operations & Content Stewardship

Own operational health of the digital shelf across Target, Kroger, Sam's Club, and assigned mid-tail retailers

Execute product content updates

Submit and maintain content through retailer portals, Salsify, and syndication platforms

Verify syndication outcomes and monitor publication status

Validate product data accuracy, taxonomy, and retailer-specific requirements prior to publication

Implement pre-syndication readiness checklist

Content Monitoring, Alert Triage & Quality Assurance

Assess alert severity, identify root cause (retailer overwrite vs. syndication failure vs. data quality issue), and route to appropriate owner with recommended action

Perform manual PDP audits for retailers not covered by Profitero (Food, Drug, DIY) on monthly cadence

Monitor content contribution scores, retailer compliance scorecards, and publication health

Escalate systemic issues and recurring patterns for structural resolution

Commercial Performance Support & Trading Intelligence

Prepare and deliver monthly competitive pricing snapshots for Tier 3-5 retailers using syndicated data (Nielsen, Circana, 84.51°)

Maintain quarterly category share tracking: is client gaining or losing vs. competition at total category level

Flag new entrant detections, delistings, and major competitive price shifts within 1 week of occurrence

Support line review preparation and QBR data pulls for Target and Kroger Sales teams

Client Reporting & Insight Delivery

Deliver monthly structured reporting meetings to Omni-marketing and Sales teams for assigned retailers

Reports include: content health scorecard, search visibility trends, competitive positioning, and trading metrics — each with written "so what" and recommended actions

Execute approved content changes resulting from search/keyword recommendations (title rewrites, bullet updates, image swaps) and brief the creative agency

Pre-campaign retail-readiness verification: confirm products are content-complete and compliant before media spend activates