With a reputation built on excellence, innovation, and exceptional service, we empower our clients through high-touch, high-impact experiences powered by proprietary technology and world-class talent. As our U.S. Events footprint continues to grow, we are seeking a dynamic, service-obsessed, and commercially minded professional who leads by example and delivers flawless experiences that consistently exceed expectations.

In this pivotal role, you will spearhead end-to-end event planning for key clients while collaborating closely with operational leaders, Team Leads, and our wider events organization. You will leverage deep market expertise to advance client objectives, cultivate lasting cross-functional partnerships across Reed & Mackay, and maximize commercial revenue generation—all while delivering outstanding return on investment for our partners.

What You’ll Do

Oversee the comprehensive coordination and execution of entire event programs, focusing on operational aspects

Manage specified client-based events including sourcing, contract negotiation and review, offsite activity coordination, supplier payments, invoicing, and reconciliation

Lead events from conception through to delivery and financial reconciliation

Collaborate closely with client contacts to comprehend and fulfill program objectives and outcomes

Provide clear guidance to the project team regarding client needs, expectations, business rules, and objectives

Identify opportunities to increase the value of existing and new business

Develop and manage client event budgets, ensuring agreed profitability through careful negotiation and commercial awareness

Maximize all income opportunities by leveraging enhanced commission rates and preferred partner relationships to negotiate cost savings

Agree and advise on setups for function rooms, including layout, seating, AV, and food & beverage needs

Provide out-of-hours support as necessary

Identify critical success factors for projects based on clients' success measures

Maintain meticulous project documentation to ensure compliance with contract policies, documentation standards, and Service Level Agreements

Generate and maintain virtual payments to suppliers as required

Responsible for completing Event Specific Agreements on a per-project basis

Prepare and review rooming lists in a timely manner to meet agreed deadlines

Ensure timely completion of payment, billing processes, and final financial reconciliation

Provide structured event feedback to all stakeholders through debrief notes for inclusion in account reviews

Attend internal and external meetings as required, document minutes, and follow up on outstanding action items

Support on-site events when necessary and coordinate client venue visits upon request

Comply with Reed & Mackay technology usage guidelines and systems as required

Work closely with the Events Leadership Team to deliver a seamless, professional service to clients

What We’re Looking For

Proven experience planning a variety of events, including meetings, group accommodation, and venue sourcing

2+ years of current, relevant meeting and event planning experience, ideally both nationally and internationally

Positive interpersonal skills with the ability to build and maintain strong relationships with colleagues, clients, and suppliers

Self-motivated, fostering a sense of enthusiasm and collaboration across the team

Strong client-facing, consultative, and presentation skills

Excellent critical thinking and problem-solving abilities

Open-minded, adaptable, and receptive to change in a fast-paced environment

Strong attention to detail, high customer service standards, and proven negotiation skills

Exceptional organizational skills with the ability to coordinate multiple resources and concurrent priorities

Ability to remain calm, focused, and effective under pressure in high-stress situations

Solid business acumen and commercial awareness

Effective influencing and stakeholder management skills

Professional verbal and written communication skills

Proficient in Microsoft Office Suite, modern project management tools, and venue sourcing platforms (especially Cvent)