Company Summary

Arlo Solutions (Arlo) is an information technology consulting services company that specializes in delivering technology solutions. Our reputation reflects the high quality of the talented Arlo Solutions team and the consultants working in partnership with our customers. Our mission is to understand and meet the needs of both our customers and consultants by delivering quality, value-added solutions. Our solutions are designed and managed to not only reduce costs, but to improve business processes, accelerate response time, improve services to end-users, and give our customers a competitive edge, now and into the future.

Position Description:

The Correspondence Management Analyst oversees the full lifecycle of incoming and outgoing correspondence, ensuring accurate intake, analysis, routing, tracking, quality control, and timely responses. This role supports efficient communication flow by utilizing dedicated correspondence and task management systems, ensuring compliance with Department of Defense (DoD) regulations, Agency policies, records management requirements, and security protocols. The Analyst proactively identifies risks, potential delays, and process improvement opportunities to streamline correspondence operations and reduce the administrative burden on government personnel.

Work Location: Crystal City, VA (onsite M-F, 0730 – 1600)

Clearance: Secret

Responsibilities and/or Success Factors

Correspondence Management & Operations

Provide comprehensive correspondence management services supporting the intake, processing, tracking, coordination, and distribution of internal and external communications.
Execute, facilitate, manage, and analyze administrative and operational programs, policies, procedures, and platforms in compliance with Federal, Departmental, and Agency regulations.
Review the Agency’s correspondence and task management systems daily to maintain awareness of all requirements, suspense dates, and required actions.
Proactively provide regular status updates on all correspondence requirements, eliminating the need for government personnel to seek updates.
Demonstrate urgency for priority and time-sensitive correspondence, notifying OLDCC leadership of priority suspenses, potential delays, or obstacles that could impact deadlines. Correspondence Intake & Distribution
Receive, review, log, and process all incoming and outgoing correspondence, ensuring accuracy, completeness, and adherence to established guidelines.
Assign tracking numbers, categorize correspondence, and ensure timely routing and distribution to appropriate internal and external stakeholders.
Manage classified and sensitive correspondence in strict accordance with security and classification protocols.
Log all incoming requirements and supporting documentation (e.g., references, templates, background materials) into the correspondence tracking system with accurate and timely data entry.
Assign tasks to appropriate Action Officers based on content, priority, and deadlines, ensuring notifications and task details are communicated within one business day of receipt.
Maintain version control and up-to-date records for all correspondence actions. Correspondence Tracking, Follow-Up & Reporting
Continuously monitor correspondence through review and approval workflows, sending reminders, tracking suspense dates, and escalating issues as necessary.
Identify delinquent or at-risk tasks and proactively notify appropriate Government personnel to allow timely corrective action. rack recurring assignments and provide advance notifications of upcoming requirements.
Monitor, report, and brief agency leadership on the status of pending, completed, and overdue correspondence using the Agency’s official tracking system.
Provide qualitative and quantitative inputs to monthly status reports, including correspondence metrics, trends, and performance risks.
Maintain a running log of correspondence items impacted by defaults, obstacles, or significant issues and notify the COR of potential performance or schedule impacts.