Finvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency, and drives innovation across the industry.

We're a close-knit, experienced team with a track record of building and scaling successful software companies—some of which have even gone public. At Finvari, innovation, creativity, and customer focus are at the heart of what we do. We're looking for team members who share our passion for problem-solving and want to make a direct impact. Our culture is collaborative, autonomous, and customer-obsessed.

About the Role

As a Product Support Specialist, you will be the front line of support for Finvari customers: troubleshooting issues, answering product questions, and ensuring customers have an excellent experience using our platform. You will work closely with Customer Success, Product, and Engineering to investigate problems, share customer insights, and help improve the systems that power Finvari.

This is a growth opportunity for someone who is curious, analytical, and excited to develop deeper technical skills. Strong candidates are comfortable operating independently once given context—asking thoughtful questions, synthesizing information, and moving forward in ambiguous situations without waiting for detailed direction.

This is a hybrid role that allows for remote work flexibility. Once a week, we get together for in-person team collaboration and a team lunch in our Seattle office.

Responsibilities

Customer Support & Troubleshooting

Serve as the first point of contact for customer questions through email and chat

Provide Tier 1 support for product usage, account questions, and technical issues

Troubleshoot issues by testing workflows, analyzing data, and identifying reproducible steps

Escalate complex technical issues while maintaining clear customer communication

Develop deep product knowledge across payments workflows and construction use cases

Technical Investigation & Product Collaboration

Investigate integration-related issues using documentation and structured testing

Document customer pain points, bugs, and feature requests with clear technical context

Partner with Product and Engineering to communicate trends and customer impact

Support testing of new customer-facing features and workflows

Process Improvement & Documentation

Identify recurring support patterns and recommend scalable solutions

Improve internal and customer-facing documentation to reduce friction and improve clarity

Support data quality and operational improvements across systems used by Customer Success and Sales

Contribute to building efficient support processes as the team scales

Qualifications

Bachelor’s degree plus 2+ years of experience in customer support or a customer-facing role within SaaS, fintech, or a fast-paced startup

Strong technical curiosity and problem-solving mindset

Basic SQL knowledge or demonstrated ability to learn technical concepts quickly

Analytical comfort working with data in Google Sheets or Excel

Excellent written and verbal communication skills

Strong organization skills and ability to manage multiple priorities

Empathy and patience when working through customer challenges

Preferred Qualifications

Exposure to SSO, JSON, or integration troubleshooting

Experience with tools such as Jira, Confluence, or HubSpot

Familiarity with ERP systems or B2B software workflows

Experience supporting payments or fintech products

Spanish language fluency

The compensation range for this position is USD $70,000 to $90,000.

Benefits include

100% premium coverage for employee health insurance premiums and partial coverage for dependents.

Health Savings Account with a company contribution

Flexible Spending Account Options: Health Care and Dependent Care

Dental, Vision, and Life Insurance

11 paid company holidays plus generous Paid Time Off (PTO) policy