About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Team

The Accounting team at Decagon is at the center of our growth, building the financial foundation that powers a rapidly scaling startup. We ensure accurate, timely financial reporting in accordance with U.S. GAAP while designing scalable processes and strong controls that support expansion across teams and geographies. Partnering closely with Sales, People, Legal, and Operations, we drive thoughtful spend management, contract oversight, and payroll excellence—balancing precision with agility in a fast-moving environment where our work directly enables the company’s next stage of growth.

About the Role

We’re looking for a high-impact Payroll Manager to build the finance engine that keeps our company scaling. You’ll own global payroll operations, payroll accounting, and stock administration transforming these core operations into smooth, scalable systems that support a fast-moving, high-growth team. This is a high-impact individual contributor role responsible for ensuring accurate, compliant, and timely payroll while helping build the processes and controls needed to support a rapidly scaling organization.

In this role, you will

Run end-to-end payroll for the U.S. and international entities, including new hires, terminations, bonuses, commissions, and equity compensation

Own stock administration in Carta: grants, exercises, terminations and repurchases, and the tax and reporting that follows

Close payroll and equity every month: accruals, reconciliations, support for stock comp expense, and the schedules auditors ask for

Get payroll tax right across states and countries, including new registrations, mobile employees, and year-end filings

Write the documentation and build the controls this function is missing, and automate the parts that shouldn't be manual

Expand into broader accounting operations over-time: own T&E policy, process, and compliance; take on accounts payable and month-end reconciliations as capacity allows

Your background looks something like this

4-6 years of progressive payroll experience, with full ownership of U.S. and international payroll

Payroll tax fluency, including registrations, multi-state nexus, and year-end forms

Deep knowledge of payroll compliance, tax regulations, and reporting requirements.

Working knowledge of equity compensation mechanics: ISO/NSO, exercises, dispositions, withholding, and reporting. Carta experience is a plus and the ability to pick it up quickly is not optional.

Comfort closing the books on your own work: journal entries, accruals, reconciliations

Rippling experience is helpful

Strong attention to detail and the ability to independently reconcile and resolve discrepancies

A proactive, ownership-driven mindset with comfort operating in a fast-moving startup environment

Even better if you have

Have worked in a hyper growth company

Have stood up payroll in a new country

Have worked directly with external auditors on payroll and equity testing

Have exposure to AP, AR, or T&E operations

Compensation

$140,000 - $170,000 + equity