Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a On-Call Infrastructure Engineer (DevOps) to join our team and provide exceptional customer support.

About the client

Our client develops software products across various business domains, including education, healthcare, business management, sports, and marketing.

Engagement details

This engagement involves occasional support, with only a few hours of active work expected per month in most cases. It can suit an engineer who already has a primary engagement and can combine it with on-call availability.

Availability during an agreed coverage window of approximately 12 hours per day, aligned with the CET time zone
Monitor email and alerts throughout the coverage window
Acknowledge incoming incidents or requests within 30 minutes and confirm that they have been taken into work
Begin troubleshooting and resolution promptly
Only time spent actively working on incidents or requests is paid; standby time is unpaid

Responsibilities

Investigate and resolve production infrastructure incidents
Troubleshoot AWS, Linux, Docker, and MySQL environments
Diagnose and resolve MySQL replication issues
Restore service availability and document resolution steps
Perform root cause analysis where required

Responsibilities

Investigate and resolve production infrastructure incidents
Troubleshoot AWS, Linux, Docker, and MySQL environments
Diagnose and resolve MySQL replication issues
Restore service availability and document resolution steps
Perform root cause analysis where required

Requirements

AWS EC2 administration
CloudWatch
Linux administration, particularly Ubuntu
Docker and Docker Compose
MySQL administration
MySQL replication troubleshooting
Production incident response
On-call support experience
Application Load Balancers
CloudFront
Strong operational troubleshooting skills

Strongly Preferred

Terraform
Packer
Percona PMM
PagerDuty
Site24x7
Backup and recovery operations
Root Cause Analysis (RCA)
AWS infrastructure troubleshooting

Nice to Have

Java application troubleshooting
PHP application troubleshooting
Prometheus
Grafana
Datadog
New Relic
High-availability MySQL design
Observability architecture