# Technical Support Engineer, Australia at Genetec

> United Kingdom · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/workable%3Agenetec-inc%3A141AEA92FD (read 2026-11-12).

## Facts (observed)

- Company: [Genetec](https://alderhq.app/companies/genetec)
- Location text: Sydney, New South Wales, Australia
- Where it can be done from (inferred): United Kingdom (evidence: "Location: Sydney, New South Wales, Australia")
- Posted: 2026-10-27 (16 days ago)
- First seen by alder: 2026-11-11 · last verified: 2026-11-11
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://apply.workable.com/j/141AEA92FD
- Skills listed (inferred): C#/.NET, SQL

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Sydney, n 3): p25 AUD 275k, median AUD 303k, p75 AUD 316k

## Description (the employer's text)

### Technical Support Engineer

### The team

The role of the Technical Support Engineer (Australia) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Sydney and will report to the Customer Experience Team Lead (Australia).

### What your day will look like

### Technical Support

- Use software tools to diagnose and solve complex issues and service outages
- Conceptualize and articulate ideas clearly and concisely
- Resolve problems in compliance with established processes
- Ensure timely escalation of critical customer related issues through proper channels
- Ensure timely resolution of customer issues
- Collaborate with other Technical Support specialists and R&D engineers
- Develop and maintain a strong relationship with new and existing customers
- Develop and maintain an extensive working knowledge of Genetec's solutions
- Contribute to the evolution of our software and Support processes
- Participate in the elaboration of technical documentation and knowledge base article
- Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool
### About you

- Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent
- 2-3 years working experience in a related role
- Strong analytical and troubleshooting skills in both hardware and software
- Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities
- Experience in customer service, technical support, and project management
- Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
- Strong team player while possessing the autonomy to manage workload
- Fluent and proficient in verbal and written communication in English
- Any other languages will be considered a strong asset
- Must possess a valid driver’s license and passport
### Technical Requirements

- Administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
- Knowledge of networking principles and IP protocols
- Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
- Experience working with a video security system over IP – CCTV system or Access control.
- Experience working with SQL databases
- Understanding of TCP, IP and UDP protocol stack
- Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
- Understanding of server virtualization concepts
### Great if you have

- Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies
- Microsoft SQL Service administration experience
- MCSE, SQL Server, VMware, or similar technical professional certifications
- Deployment and troubleshooting of security systems such as:
- CCTV (IP cameras and encoders, video matrices, DVRs, etc.)
- Access control systems (administration of software, reader, controller, wiring, etc.)
- License plate recognition system and concepts

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/workable%3Agenetec-inc%3A141AEA92FD and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.