# Remote Support Engineer at Fuku

> Remote · Malaysia · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/workable%3Afuku%3A3525C26F75 (read 2026-11-11).

## Facts (observed)

- Company: [Fuku](https://alderhq.app/companies/fuku)
- Location text: George Town, Penang, Malaysia
- Where it can be done from (inferred): Remote · Malaysia (evidence: "Location: George Town, Penang, Malaysia")
- Posted: 2026-10-27 (15 days ago)
- First seen by alder: 2026-11-10 · last verified: 2026-11-11
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://apply.workable.com/j/3525C26F75

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

https://www.appzgate.com/

Working Hours

• Monday: Off

• Tuesday to Friday: 5:00 PM – 11:00 PM

• Saturday & Sunday: 9:00 AM – 11:00 PM

Work Arrangement: Work from Home (Remote)

Job Responsibilities

• Provide technical support to external customers using POS systems.

• Troubleshoot and resolve POS software, system configuration, and functional issues.

• Assist customers with POS system setup, configuration, and usage.

• Handle customer requests for new functions, features, and system enhancements.

• Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests.

• Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools.

• Follow up on reported issues to ensure timely resolution.

Job Requirements

• Relevant experience in IT Support, Technical Support, or POS System Support is required.

• Experience supporting external customers or clients, rather than only providing internal IT support.

• Good troubleshooting skills and ability to understand POS software functionality.

• Experience handling system configuration, feature requests, or coordinating with developers is an advantage.

• Good communication and problem-solving skills.

• Able to work independently in a remote environment.

• Willing to work the stated evening and weekend schedule.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/workable%3Afuku%3A3525C26F75 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.