https://www.appzgate.com/

Working Hours

• Monday: Off

• Tuesday to Friday: 5:00 PM – 11:00 PM

• Saturday & Sunday: 9:00 AM – 11:00 PM

Work Arrangement: Work from Home (Remote)

Job Responsibilities

• Provide technical support to external customers using POS systems.

• Troubleshoot and resolve POS software, system configuration, and functional issues.

• Assist customers with POS system setup, configuration, and usage.

• Handle customer requests for new functions, features, and system enhancements.

• Work with the development team to communicate requirements, investigate technical issues, and follow up on bug fixes or feature requests.

• Guide customers through troubleshooting via WhatsApp, phone calls, and remote support tools.

• Follow up on reported issues to ensure timely resolution.

Job Requirements

• Relevant experience in IT Support, Technical Support, or POS System Support is required.

• Experience supporting external customers or clients, rather than only providing internal IT support.

• Good troubleshooting skills and ability to understand POS software functionality.

• Experience handling system configuration, feature requests, or coordinating with developers is an advantage.

• Good communication and problem-solving skills.

• Able to work independently in a remote environment.

• Willing to work the stated evening and weekend schedule.