# Operations Associate - Post Sales (Student Engagement & Community) at apna

> India · Junior · Other · open. Source: https://alderhq.app/jobs/workable%3Aapna%3AAD05F2070B (read 2026-11-08).

## Facts (observed)

- Company: [apna](https://alderhq.app/companies/apna)
- Location text: Bengaluru, Karnataka, India
- Where it can be done from (inferred): India (evidence: "Location lists "bengaluru"")
- Posted: 2026-04-11 (211 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://apply.workable.com/j/AD05F2070B

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Bengaluru, n 25): p25 ₹3.6L, median ₹10L, p75 ₹37.5L

## Description (the employer's text)

Role Overview

We are looking for a proactive and customer-focused Operations Associate to manage student onboarding, engagement, and support. This role is critical in ensuring a seamless post-admission experience, handling multi-channel student interactions, and actively driving referral participation and conversions.

The ideal candidate should be highly responsive, capable of building strong student relationships, and comfortable working in a fast-paced, dynamic environment.

Key Responsibilities

1. Student Onboarding

● Manage end-to-end onboarding of new students

● Ensure a smooth and positive onboarding experience

● Guide students through processes, tools, and expectations

2. Student Engagement & Community

● Participate in student engagement initiatives

● Foster meaningful interaction within the student community

● Improve participation and overall satisfaction levels

3. Customer Support

● Handle student queries via calls, WhatsApp, and email

● Provide timely, accurate, and empathetic resolutions

● Maintain high responsiveness and service quality

4. Referral Generation & Conversion

● Pitch referral programs effectively to students

● Drive referral participation and conversions

● Track and optimize referral performance

5. Retention & Relationship Management

● Build and maintain strong student relationships

● Identify at-risk students and take proactive action

● Improve student retention and overall experience

### Apna Transforming Careers Through Technology

Since 2019, apna has connected over 60 million jobseekers with more than 250,000 enterprises and small businesses across India. Founded by Nirmit Parikh, a Stanford graduate and serial entrepreneur who recognized the challenges in entry-level hiring, apna has rapidly grown to become India's fastest unicorn in 2021—achieving this milestone in just 21 months.

Backed by marquee global investors - Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, and GSV, we're revolutionizing livelihood creation across India.

apna advantage - Education with Guaranteed Outcomes We're expanding beyond job matching with our new EdTech vertical that delivers:

1. Premium Online Education: Partnerships with top-tier universities offering UGC-accredited undergraduate and postgraduate programs

2. Career Success Ecosystem: Leveraging our network of 700,000+ recruiters to provide real job interviews

3. Personalized Career Journeys: Dedicated career facilitators, AI-powered job preparation tools, and guaranteed interviews

### Requirements

● 1+ years of experience in student engagement / customer support / operations

● Strong communication and relationship management skills

● Ability to handle multi-channel communication (calls, WhatsApp, email)

● High ownership, responsiveness, and problem-solving ability

● Strong capability to pitch referral programs and drive conversion

Preferred Candidate Profile

● Proficiency in English, Hindi, and Kannada/Tamil (mandatory)

● Additional South Indian languages (Tamil, Telugu, Malayalam) are a strong advantage

● Energetic, proactive, and customer-first approach

● Comfortable working in a fast-paced environment

● Preference for a female candidate, considering team dynamics and student interaction requirements

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/workable%3Aapna%3AAD05F2070B and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.