# Support Engineer at apna

> India · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/workable%3Aapna%3A9FDA850C62 (read 2026-11-08).

## Facts (observed)

- Company: [apna](https://alderhq.app/companies/apna)
- Location text: Bengaluru, Karnataka, India
- Where it can be done from (inferred): India (evidence: "Location lists "bengaluru"")
- Posted: 2025-07-14 (482 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://apply.workable.com/j/9FDA850C62
- Skills listed (inferred): Swift/iOS, Android

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Bengaluru, n 5): p25 ₹22.5L, median ₹25L, p75 ₹29.2L

## Description (the employer's text)

### About the Role

We’re looking for a skilled and service-oriented L1 EUC Engineer to join our EUC team and provide support for end-user computing environments. In this role, you will be responsible for ensuring smooth day-to-day IT operations by supporting end-user devices, resolving technical issues, and enhancing the overall user experience across a hybrid environment of macOS, Windows, and mobile platforms.

What is the scope & responsibility of the Role?

- Support Apna’s IT Operations
- Address user tickets related to hardware, software, and networking issues
- Ensure timely patching, software installations, and updates on end-user devices
- Conduct remote troubleshooting and resolve technical issues
- Set up and configure laptops, desktops, and mobile devices for new joiners
- Build software packages and manage Mac, Windows, and iOS/Android devices through MDM
- Coordinate with L2/L3 teams for escalations and follow-ups
- Comply with all company policies and procedures
Skills/Strength of an Ideal Candidate

- 2-3 years of relevant Service desk experience
- Familiarity with Windows and macOS operating systems
- Basic understanding of Google Workspace, Slack, Microsoft 365, and Jira
- Exposure to MDM tools like Jamf, Intune, or Kandji (a plus)
- Good troubleshooting skills for laptops, mobile devices, and basic network issues
- Knowledge of AV/VC systems and peripherals
- Strong customer service mindset and willingness to learn
- Ability to work in a fast-paced, collaborative environment
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Working knowledge of IT tools (Slack, Jira, G-Suite, O365 etc)
- Troubleshoot client software and basic network connectivity problems
- Ability to perform remote troubleshooting and provide clear instructions.
- AV/VC deployment experience (Polycom, Zoom/BlueJeans)
- Responsible for managing assets, inventory details, regular update of all assets tractions and sharing MIS reports on a regular basis.
Good Communication Skills

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/workable%3Aapna%3A9FDA850C62 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.