Yellowstone Local is proud to represent Allred Heating Cooling Electric LLC, an industry leader in HVAC and electrical services.

You're the person who keeps customers informed, schedules on track, and technicians moving. Put your customer service and organizational skills to work with a team that counts on you to keep every day running smoothly.

What's in it for You?

Pay: $18 to $25 per hour, based on experience.

Schedule: Full-time position with rotating Saturday shifts.

Health Benefits: Medical, dental, and vision insurance.

Career Growth: Opportunities to advance within the HVAC industry.

Training: Hands-on training and support to help you succeed in your role.

Team Support: Work alongside experienced professionals who help keep daily operations organized.

Why You'll Love It Here

Join an established HVAC and electrical company with over 12 years of industry experience.

Work with a team that values clear communication, reliability, and customer service.

Take an active role in coordinating service appointments and supporting field technicians.

Build your experience in customer service, scheduling, dispatching, and HVAC operations.

Develop new skills and explore opportunities for advancement as you grow with the company.

Your New Role

Work in Auburn, Washington, as a Customer Service Representative supporting daily HVAC service operations.

Answer customer inquiries, schedule service appointments, and provide timely updates.

Coordinate technician dispatching and manage daily schedules to keep service calls on track.

Schedule HVAC repairs and routine maintenance appointments for membership customers.

Locate and track OEM parts needed for ongoing service jobs.

Coordinate job site deliveries with designated runners to ensure technicians receive necessary materials.

Maintain accurate customer records, service details, and membership information.

Update the Membership Database and enter project information accurately.

Communicate with customers, technicians, and internal team members to resolve scheduling issues and service concerns.

Handle multiple tasks while maintaining accuracy, professionalism, and a positive customer experience.

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Requirements

Minimum of 1 to 2 years of customer service or call center experience.

Previous HVAC industry experience is preferred.

Experience with scheduling, dispatching, or coordinating service appointments is a plus.

Strong verbal and written communication skills.

Ability to manage multiple priorities in a fast-paced environment.

Excellent organizational skills and attention to detail.

Strong problem-solving skills and the ability to handle customer concerns professionally.

Willingness to learn new systems, accept feedback, and adapt to changing priorities.

Familiarity with ServiceTitan is a plus.

Must be available to work rotating Saturday shifts.

Must be legally authorized to work in the United States.

Allred Heating Cooling Electric LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red