We are seeking a highly motivated and energetic individual to join our team as a Customer Support Specialist I. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our fuel and lubricant customer base that spans across the Pacific Northwest. If you enjoy working in a fast-paced environment and creating long lasting relationships with customers drop in your application today!

This is a Monday-Friday 7am-4pm schedule

Wilcox + Flegel is a match for you if…

You are looking for an employer that provides not only the basics…but SO MUCH MORE. We provide competitive pay and industry leading benefits that allow you to take care of yourself and the ones that mean the most to you. Our schedules allow you to spend time with those that mean the most to you, doing the things that you enjoy. We also offer development opportunities that line up with your professional goals.

You are looking for a STABLE and professional work environment that offers opportunity for advancement across departments. Wilcox + Flegel has been a family-owned fuel and lubricant distributor since 1952. Some of our 400+ team members have decades of tenure because we truly value our team members and invest in their learning and development.

You are looking for an employer that values a TEAM ENVIRONMENT. At Wilcox + Flegel, we all have a common purpose and commitment. Each of our roles is critical and contributes to the success of our organization. As a member of the team, you will be recognized and valued for your contributions, and you’ll have your teammates cheering you on and supporting you along the way!

We offer an industry leading benefits package!

Medical, Dental, Vision, RX, Optional FSA

Optional Medical Waive Bonus

Company paid Life Insurance, Short Term & Long-Term Disability, and AD&D

401(k) with generous company match

Paid Time off, 120 Hours Per Year

7 Paid Holidays

Working Holiday Pay

Volunteer Employee Program - get paid to volunteer!

Employee Fuel Discount Account

Wellness Program Incentives

Recognition & Reward Program

Team Member Referral Bonus

Position Summary

As a Customer Support Specialist, you will be responsible for providing outstanding customer service for all internal and external customers by utilizing in-depth knowledge of company products, procedures and services resulting in uncompromising customer loyalty. Responsible to consistently role model our Core Values

Essential Position Functions and Responsibilities

Responsible for representing Wilcox and Flegel with professional communication and treating our customers courteously and respectfully.

Responsible for building relationships and rapport with customers from inside the business.

Monitors and maintains group/individual email.

Responsible for continuously growing and/or learning product knowledge.

Enters orders into accounting and web-based software.

Manages customer orders and back orders using established tracking/reporting methods.

Supports business growth initiatives by providing quotes, proposals, and reports to customers, inside and outside sales representatives.

Generates reports as needed, internal and external.

Proactively manages order collection using various methods such as phone, email, and web-based applications.

Responsible for scheduling customers deliveries and providing updated ETA on orders.

Responsible for setting up our customers admin to ensure their experience with W+F is as effortless as possible. This includes:

Monitoring tank monitors

Filing and updating customer delivery instructions

Resale certificates

Providing customer reports

Tracking customer orders

Responsible for updating customer account information as needed.

Orders office supplies.

Requirements

Critical Core Competencies and Skills

Excellent interpersonal skills as well as verbal and written communication skill

Must be highly organized with strong ability to multi-task

Proficient in Microsoft Office software

Experience in Salesforce CRM

Able to assess competing demands and determine appropriate direction

Proven ability to learn quickly and adapt to changing environment; agile, flexible and resilient

Continuously pursuing knowledge growth around Fuel, lubricants, Antifreeze, and the services that Wilcox + Flegel offers our valued customers.

Knowledge of bookkeeping principles, methods, and practices

Ability to maintain confidentiality.

Minimum Education and Experience

High school diploma or equivalent required

1-2 years of office and financial experience

Preferred Education and Experience

Associate degree in applicable field or equivalent combination of education and experience

Licenses, Certifications and/or Registrations (note if Required or Preferred)

Equipment and Software Requirements

DM2-Sage

Proficiency using Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Position Location/Working Conditions/Equipment

Office Environment

Physical Requirements

Typically sitting at desk

Repetitive wrist, hand or finger movement

Occasional lifting (25 lbs.)

Equipment

Office equipment