Imagine this.

You start your day in a sunny office in Valencia.

A customer reaches out with a question.

By the end of the conversation, they're smiling again because you solved their problem quickly and effortlessly.

No endless complaints.

No robotic scripts.

Just genuine conversations where you make someone's day a little easier.

Welcome to weWow 👋

Your next chapter starts here

At weWow, you work with leading European brands in an international scale-up environment.

For this role, you'll be supporting 123inkt, one of the most trusted e-commerce brands in the Netherlands for printers, cartridges and office supplies.

As a Customer Experience Specialist, you'll be the person customers rely on when they need help. Whether they have a question about an order, a delivery, or finding the right product, you're there to provide a smooth and positive experience every time.

What will you actually do?

Help Dutch-speaking customers via phone, email and chat

Answer questions about orders, deliveries, products and returns

Find quick and customer-friendly solutions

Guide customers to the right products when they need advice

Work together with different teams to solve customer requests efficiently

Make sure every customer leaves the conversation feeling heard and helped

Every interaction is an opportunity to create a great customer experience.

This role suits you if you…

Are a native Dutch speaker

Enjoy helping people and making their day easier

Communicate clearly and with empathy

Stay calm and solution-oriented, even when things get busy

Work accurately and pay attention to detail

Love learning and improving every day

Requirements

Native Dutch speaker

Good level of English

Available to work on-site in Valencia

Strong communication skills

Customer-first mindset

Problem-solving attitude

Team player who enjoys working in an international environment

What we offer 💛

Breakfast & lunch at the office

Spanish health insurance

Free Spanish lessons

Growth opportunities within weWow

Monthly events, sports & socials

Relocation support to settle in Valencia£

And most importantly:

An international work environment where you’ll quickly feel at home.