# Trip Operations Coordinator at VPteam > Remote · Ukraine · Unspecified · Other · open. Source: https://alderhq.app/jobs/recruitee%3Avpteam%3A2694239 (read 2026-11-09). ## Facts (observed) - Company: [VPteam](https://alderhq.app/companies/vpteam) - Location text: Kyiv, Kyiv, Ukraine - Where it can be done from (inferred): Remote · Ukraine (evidence: "Remote role open worldwide") - Posted: 2026-07-29 (102 days ago) - First seen by alder: 2026-11-07 · last verified: 2026-11-07 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://vpteam.recruitee.com/o/trip-operations-coordinator - Skills listed (inferred): Ruby/Rails ## Pay and sponsorship - Posted pay: not posted ## Description (the employer's text) ### About The Company The company is a hybrid on-chain banking platform that combines blockchain infrastructure with traditional financial rails to deliver a unified financial and lifestyle experience. Through a single app, users can hold, transfer, and spend both crypto and fiat globally, while accessing advanced wealth-generation tools and premium lifestyle services. The platform includes Onchain Banking Accounts enabling seamless global payments and multi-currency operations, Visa-powered cards (digital, plastic, metal), wealth-generation mechanics such as rewards on balances and activity-based earning systems, secure asset custody, and lifestyle and travel services including concierge, airport lounges, insurance, and global connectivity. Deone operates across tiered subscriptions scaling from everyday financial access to a full private banking experience for high-net-worth users. ### About The Role We're looking for a Trip Operations Coordinator to run group-trip departures from "booked" to "back home." These are fixed-date, hosted group experiences - which means every departure is a small production with a hard deadline. You will own the pipeline between the booking system and the on-ground reality: manifests, rooming lists, room-share tracking, flight-data collection, supplier reconfirmations, and mission control during trip week. You'll typically run 3–4 departures concurrently, each at a different stage of its lifecycle. This is a highly operational, ownership-driven role. You won't just track a checklist - you'll personally chase down missing information, hold suppliers to written confirmations, and be the calm, decisive voice when something goes wrong mid-trip. You will report to the Director of Experiences. ### Key Responsibilities ### The Departure Pipeline Own every departure's operational file from booking open to post-trip close-out - roughly 15–20 departures per year at full speed. Keep the manifest as the single source of truth: travelers, rooms, flights, documents, special requests. ### Runbook Execution (the T-Minus Timeline) T-21: flight-data lock - chase outstanding flight details with Support, issue transfer deadlines. T-14: freeze the rooming list and deliver it to the hotel; close out room-share and special-request items per policy. T-7: reconfirmation sweep - every supplier confirms in writing; assemble the host briefing pack (VIPs, dietary, birthdays, first-timers). Coordinate the T-1 advance-party walkthrough with the Trip Lead and local partner. ### Trip-Week Mission Control Be the HQ hub during live departures: arrivals tracking, flight changes, incident log, escalation to the Ops Lead and duty phone. Coordinate hotel duty contacts and the local partner rep in real time; keep the host focused on guests, not logistics. ### Member Coordination Work with Member Support on documents, waitlists, special room configurations, and pre-trip questions. Track room-share code completion and execute the policy timeline accurately and kindly. ### Post-Trip Close-Out Run the T+3 debrief: host report, incident review, supplier scorecard updates. Deliver NPS and issue data back to Curation and Supply. ### Success In This Role Looks Like Zero missed transfers; manifest accuracy at 100% at each freeze point. Every runbook milestone (T-21, T-14, T-7) hit on time on every departure. Suppliers reconfirmed in writing before every trip week; incident log complete and actioned. Hosts, hotel and local partners describe HQ coordination as the calmest part of their week. ### Hiring Process Intro call with the recruiter Interview with the hiring manager Interview with the CEO Interview with the CPO ### Benefits Remote-first team; B2B contract structure is the standard hiring format for the company (to be confirmed for this specific role). Fully remote - team overlap with Dubai/EU hours matters more than country of residence. 10 days paid vacation, plus 2 fixed extra days off. Sick leaves with reasonable use. Highly competitive compensation. Flat structure, no micromanagement, and direct impact on the product's success. Access to top industry events and conferences. ### Why Join Us? Own a brand-new operational function inside the group-trip product - build the playbook, not just run someone else's. Work directly with the Director of Experiences and founding leadership shaping a premium travel-membership experience for a global, high-net-worth audience. ### Requirements 3+ years in group travel operations - at a DMC, tour operator, travel club, or MICE agency - where you personally built rooming lists and manifests against hard deadlines. Flawless operational hygiene: spreadsheets, checklists, booking systems, written supplier confirmations - nothing lives in your head. Calm, structured communication under pressure; you de-escalate and document at the same time. Comfort with a trip-week rhythm that includes evenings/weekends on-call windows during live departures. Fluent English. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/recruitee%3Avpteam%3A2694239 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.