TransPerfect helps organizations navigate the global marketplace. It remains founder-led and has striven to maintain the ethos and drive that led it to grow organically year-on-year for more than three decades. Starting in an NYU dorm room in 1992, TransPerfect is today recognized as the largest translation and language services company in the world, with thousands of employees in 160+ offices around the world and over $1.3 billion in annual revenue.

The TransPerfect TechOps team has been a vital part of the company’s success since its formation, delivering technology and services that have drastically simplified the lives of our clients and colleagues, from workflow improvements for colleagues, to core services that form the basis of the company’s GlobalLink platform and its AI-powered language solutions, to creating scalable client interfaces that allow novice users to navigate complex ecosystems.

In this role, you will work closely with the QA Team and assist with testing our flagship product and its reporting features. You will identify weak spots in the code base and constantly design better and creative ways to break software and identify potential problems. You will perform hands-on QA testing including data integrity for new features and regression testing while working with developers to resolve all identified defects, risks and issues. You will also help ensure the quality of our AI-powered language products, learning to test and evaluate large language models (LLMs) and AI translation across many languages.

This position offers

A significant role in a dynamic QA team, part of a technology division within the world's largest provider of language services and technology solutions

An opportunity to have real impact in product testing, direction and development

Collaboration with colleagues globally in a cross-functional team

Hands-on experience testing AI and LLM products at the world's largest language services company

Training in AI evaluation methods and modern AI-assisted QA tools

Requirements

Your responsibilities will include

Initiate and monitor QA testing, making adjustments for scalability, functionality, and usability

Test web applications, creative content and special projects

Create test cases vs. RTM Matrix against the user stories to support application development

Test the application through both manual and automated means

Conduct regression, system, integration, and web services testing

Test and ensure that software enhancements and system fixes work flawlessly to meet intended business needs according to defined requirements

Make recommendations for revisions or improvements, including product customization, based on client feedback

Identify user stories and translate them into test cases as required

Identify and log defects using AzureDevOps

Provide usability and functionality feedback to developers

Assist and collaborate closely with Product Managers, Developers and Release Manager to ensure that the application development is according to the quality assurance standards

Work closely in collaboration with the developers, designers and engineers to facilitate the building of applications to spec and on time

Provide specific technical guidance on defects to developers

Ensure traceability of test cases to requirements

Participate in sprint planning meetings and daily standup meetings, working with developers, business analysts, project managers, and other testers

Ensure releases are delivered to production only after meeting rigorous quality assurance standards in pre-production environments

Test AI-powered features, including AI translation and other language outputs, across multiple languages and locales

Evaluate AI translation quality, checking accuracy, terminology, fluency and locale conventions

Find and log AI-specific defects (made-up content, omissions, bias, inconsistent output) with clear, reproducible evidence

Use AI-assisted tools to speed up test design, test data creation and defect analysis

Communication

Maintain strong, ongoing channels of communication with QA and Development teams

Ability to clearly communicate and synchronize efforts with the rest of the QA team

Qualifications, experience and skills

Experience in analyzing user stories and translating them into test cases

Experience with Azure DevOps or Jira

Must have experience with building and executing manual test cases for client Web & GUI applications

Experience testing RESTful web services and APIs

QA Testing experience- demonstrated ability to write test plans with traceability to each acceptance criterion listed in requirements

Strong analysis and autonomous problem discovery and solving skills

Must be a self-starter, self-motivated and capable of working independently as well as part of a team

High attention to detail and accuracy

Interest in AI, LLMs and machine translation

Professional working knowledge of a second language a strong asset

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