# Customer Support Specialist (L1) at Syrve

> Remote · Kazakhstan · Unspecified · Other · open. Source: https://alderhq.app/jobs/recruitee%3Asyrve%3A2748387 (read 2026-11-10).

## Facts (observed)

- Company: [Syrve](https://alderhq.app/companies/syrve)
- Location text: Almaty, Almaty, Kazakhstan; Almty, Almatinskaja oblast', Kazakhstan
- Where it can be done from (inferred): Remote · Kazakhstan (evidence: "Remote role open worldwide")
- Posted: 2026-09-16 (55 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://syrve.recruitee.com/o/customer-support-specialist-l1-1

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

Welcome to Syrve — a leading provider of software for cash registers and restaurant management, trusted by more than 10,000 customers worldwide and growing.

### Our Mission

At Syrve, we believe technology should make running a restaurant simpler, not harder. Our mission is to empower restaurants of every size to thrive in a fast-moving, competitive industry — simplifying operations, boosting efficiency, and driving profitability through solutions built for how restaurants actually work.

### Our Product

Our flagship platform brings everything a restaurant needs into one place: order management, inventory tracking, staff scheduling, and customer analytics. It's a complete solution built to meet the real-world demands of modern restaurant operations, whatever their size or setup.

We're presently expanding our multinational team and seeking a Customer Support Specialist.

Responsibilities

Registration of all client requests in the task management service

Ask customers targeted questions to quickly understand the root of the problem

Provide prompt and accurate feedback to clients

Properly escalate unresolved issues to appropriate internal teams

Providing advice to clients on using the software

Prioritize and manage several open issues at one time

Receiving and resolving requests via email

Acting as the first line of support for all external delivery integrations

Creating new instructions in the knowledge base

Maintain jovial relationships with clients

### Requirements

Proficient in written and verbal communication in English and Russian

Basic computer and printer skills

Introduction to local and global computer networks

Hands-on experience with Windows/Mac OS environments

Good understanding of computer systems, mobile devices and other tech products

Ability to diagnose and troubleshoot basic technical issues

Experienced in using CRM systems, clear understanding of the workflows

Familiarity with Iiko or Syrve platform is mandatoy

### We offer

Work at a truly international company with a global footprint

Fully remote — work from anywhere

Comprehensive health insurance

2-2 work schedule (2 days on, 2 days off)

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/recruitee%3Asyrve%3A2748387 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.