Shopware is a leading open commerce platform designed to empower merchants to build flexible, scalable, and future-ready digital commerce experiences. We work closely with merchants, agencies, and technology partners to deliver sophisticated ecommerce solutions for ambitious brands.

We are seeking a Partner Manager to build, manage, and grow relationships with ecommerce agencies, systems integrators, and technology partners. This is a professional-level role focused on partner enablement, pipeline development, and long-term relationship management.

The Partner Manager acts as the primary point of contact for assigned partners, helping them successfully position, sell, and deliver ecommerce solutions while aligning partner goals with company strategy.

No matter where you work, you will be an integral part of the team. Therefore, we are looking for a Partner Manager (m/f/d) across North America in the EST or CST timezone.

Requirements

Partner Relationship Management

Own relationships with a portfolio of agency and technology partners across North America

Serve as the primary point of contact for partner communication, escalation, and support

Build long-term, trust-based relationships with partner leadership and delivery teams

Partner Enablement & Activation

Onboard new partners and guide them through training, certification, and go-to-market readiness

Enable partners on platform positioning, differentiation, and target use cases

Support partners in building internal expertise and delivery capabilities

Pipeline & Revenue Influence

Collaborate with Sales and Solutions teams to support partner-sourced and partner-influenced deals

Assist partners with deal strategy, account planning, and opportunity qualification

Track pipeline, revenue impact, and partner performance metrics

Program & Ecosystem Development

Support partner programs, tiers, and incentives

Identify opportunities to improve partner engagement, productivity, and satisfaction

Provide structured feedback from partners to internal Product, Sales, and Marketing teams

Marketing & Community Engagement

Support co-marketing initiatives, events, webinars, and joint customer success stories

Encourage partner participation in events, certifications, and community initiatives

Key Performance Indicators: Partner-sourced and partner-influenced pipeline and revenue, Partner engagement and activation levels, Partner satisfaction and retention, Completion of enablement and certification goals and Growth in active, productive partners.

This is what you’ll bring to the table

3–6 years of experience in partner management, alliances, channel sales, or related roles

Experience working with ecommerce agencies, integrators, or SaaS partner ecosystems

Strong relationship-building and communication skills

Ability to manage multiple partners and priorities simultaneously

Comfort working cross-functionally with Sales, Solutions, and Marketing

Nice to Have: Experience in ecommerce or adjacent SaaS platforms, Familiarity with partner programs, certifications, and enablement frameworks and Experience supporting mid-market or enterprise customers.

This is what we offer you

Competitive compensation based on experience

Fully remote role (EST/CST preferred) within North America

Comprehensive benefits, including medical, dental, vision, and 401(k) with employer match

25 Days PTO + paid holidays

Opportunity to help shape and scale a growing partner ecosystem

... and much more!

You can get a detailed insight on our career page.

Your personal contact for this position is Josephine Scheffler and is happy to answer any questions you may have!

Department: Partnerships

Reports to: Integration Partner Team Lead

Location: United States (Fully Remote) - EST/CST preferred

Compensation: $110,000-140,000 OTE (60-70% Base, 40-30% Variable)

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