# Customer Support Intern at Wonderkind

> Onsite · Netherlands · Intern · Other · open. Source: https://alderhq.app/jobs/recruitee%3Arecruitzio%3A1867951 (read 2026-11-10).

## Facts (observed)

- Company: [Wonderkind](https://alderhq.app/companies/wonderkind)
- Location text: Amsterdam, Noord-Holland, Netherlands
- Where it can be done from (inferred): Onsite · Netherlands (evidence: "Location: Amsterdam, Noord-Holland, Netherlands")
- Posted: 2025-02-19 (629 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.wonderkind.com/o/communications-specialist-intern-1

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Amsterdam, n 425): p25 €41k, median €48k, p75 €60k
- Recognised sponsor (NL): registered as "Wonderkind Technologies B.V." (checked 2026-11-09, [register](https://ind.nl/en/public-register-recognised-sponsors/public-register-regular-labour-and-highly-skilled-migrants))

## Description (the employer's text)

Wonderkind is currently looking for a dynamic and enthusiastic individual to join our team as a Customer Support Intern. In this role, you will work closely with the Customer Experience team to deliver exceptional support to our users and contribute to maintaining and enhancing our Knowledge Base.

You will be part of a company that is committed to creating a positive impact on the world.

### Key Responsibilities

Support Tickets: Respond to customer inquiries via email and chat, providing timely and professional assistance.

Proactive Support: Take initiative in addressing customer needs, ensuring their satisfaction and success.

Knowledge Base Maintenance:

Update existing articles to reflect changes and ensure accuracy.

Create new articles for feature releases to help users maximize the tool's potential.

Monitor Trends: Analyze ticket patterns to identify common issues and suggest improvements.

Hotjar Insights: Assist in using Hotjar to analyze user behavior and improve the customer journey.

Video Content: Collaborate with team members to create engaging tutorial videos for the Knowledge Base.

### Requirements

### Job requirements

Currently pursuing or recently completed a degree in a relevant field (e.g. business, communication, or technology).

Excellent written communication skills with a customer-focused mindset.

Strong attention to detail and ability to ensure documentation is accurate and thorough.

Proactive, responsible, and eager to learn.

Basic knowledge of customer support tools (e.g., ticketing systems such as Hubspot, and chat platforms such as Intercom) is a plus.

Familiarity with tools like Hotjar, Hubspot, and/or Intercom is an advantage but not required.

### What we offer

Hands-on experience in Customer Support and Knowledge Base management.

Mentorship and collaboration with experienced team members.

Opportunities to work on meaningful projects that directly impact user satisfaction.

A supportive and dynamic work environment.

### Why should you join the team?

€400 monthly compensation

Possibility to work at our Wonder office in Amsterdam

One day off a week to work on your research/school project

Daily provided lunch

Cool Friday afternoon drinks

An inspiring and entrepreneurial work environment

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/recruitee%3Arecruitzio%3A1867951 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.