# Guest Relations Agent - Russian Speaker at PALAZZO VERSACE DUBAI

> Onsite · United Arab Emirates · Unspecified · Other · open. Source: https://alderhq.app/jobs/recruitee%3Apalazzoversacedubai%3A2697724 (read 2026-11-13).

## Facts (observed)

- Company: [PALAZZO VERSACE DUBAI](https://alderhq.app/companies/palazzo-versace-dubai)
- Location text: Dubai, Dubai, United Arab Emirates
- Where it can be done from (inferred): Onsite · United Arab Emirates (evidence: "Location: Dubai, Dubai, United Arab Emirates")
- Posted: 2026-08-03 (102 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://palazzoversacedubai.recruitee.com/o/guest-relations-agent-russian-speaker-3

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

### Main Responsibilities

Greet and welcome all guests with a warm and engaging demeanor.

Serve as the main point of contact for guests, assisting with all inquiries and requests.

Anticipate guest needs and handle guest complaints with diplomacy and efficiency.

Coordinate with all departments to ensure guest preferences and expectations are met.

Promote hotel services, facilities, and upsell room categories and experiences.

Handle VIP arrivals and ensure their stay exceeds expectations.

Maintain updated guest profiles and preferences in the PMS.

Provide personalized recommendations for local attractions, dining, and events.

Maintain a strong presence in the lobby and public areas to assist guests proactively.

Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences.

### Requirements

### Candidate Requirements

Previous experience in guest relations, front office, or a similar customer-facing role in a 5-star hotel.

Fluent in Russian and English (both written and spoken); additional languages are a plus.

Impeccable grooming and professional appearance.

Strong communication and interpersonal skills with a guest-first mindset.

Familiarity with hotel software systems (Opera, PMS, CRM tools) is preferred.

Ability to work flexible hours, including weekends and holidays.

High level of cultural awareness and sensitivity.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/recruitee%3Apalazzoversacedubai%3A2697724 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.