# Application Support Specialist at Ozeol

> Onsite · India · Unspecified · Other · open. Source: https://alderhq.app/jobs/recruitee%3Aozeol%3A2726061 (read 2026-11-09).

## Facts (observed)

- Company: [Ozeol](https://alderhq.app/companies/ozeol)
- Location text: Kolkata, West Bengal, India
- Where it can be done from (inferred): Onsite · India (evidence: "Location lists "kolkata"")
- Posted: 2026-08-28 (73 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://ozeol.recruitee.com/o/application-support-specialist-1
- Skills listed (inferred): JavaScript, CSS, Azure, SQL

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (India, n 57): p25 $17k, median $31k, p75 $135k

## Description (the employer's text)

### About the Role

We are looking for a proactive and customer-oriented Application Support Specialist to join our Digital Solutions team. You will be responsible for ensuring the availability, stability, and performance of our business-critical applications, including CRM, SRM, web applications, integrations, and reporting platforms. You will work closely with business users, developers, infrastructure teams, and external partners to investigate incidents, resolve production issues, and continuously improve application quality.

### Key Responsibilities

### Application Support

Provide Level 1 and Level 2 functional and technical support for enterprise business applications.

Manage incidents, service requests, and production issues while respecting SLA commitments.

Troubleshoot application issues and identify root causes.

Reproduce reported defects and coordinate with development teams for permanent fixes.

Monitor application health and proactively identify potential issues.

### Incident Management

Analyze production incidents and prioritize according to business impact.

Perform first-level diagnosis before escalating to development teams.

Coordinate issue resolution with Infrastructure, Database, BI and ERP.

Participate in major incident management during critical business periods.

### Data & Database Support

Execute SQL queries for:

data validation

troubleshooting

data correction

reporting analysis

Support database investigations and performance analysis.

Assist with data integrity checks.

### Business Support

Support end-users by understanding business processes and providing functional assistance.

Assist users during application deployment and post-production support.

Train users when required.

Produce user guides and knowledge base articles.

### Integration Support

Support integrations between:

CRM

ERP

BI platforms

Omni chanel platforms

REST/SOAP Web Services

Other internal applications

### Continuous Improvement

Participate in Root Cause Analysis (RCA).

Propose improvements to reduce recurring incidents.

Contribute to application stability and operational excellence.

Maintain technical documentation and operational procedures.

### Required Qualifications

Bachelor's Degree in Computer Science, Information Technology, Software Engineering or equivalent.

### Experience

3–5 years of experience in Application Support or Enterprise Application Support.

Experience supporting business-critical applications.

Experience working in production support environments.

Experience with ITSM or ticketing platforms.

Experience with CRM platforms is highly appreciated.

### Technical Skills

### Required

Microsoft SQL Server

T-SQL

Stored Procedures

Query optimization

SQL data analysis

REST APIs

SOAP Web Services

HTML

CSS

JavaScript

Incident Management

Problem Management

Ticketing tools

Microsoft Office

### Nice to Have

CRM platforms (Selligent preferred)

SRM solutions

SAP integrations

ETL processes

BI tools (Power BI, Cognos)

IIS / Web Servers

Git

Azure DevOps

API testing tools (Postman)

Monitoring tools

### Soft Skills

Strong analytical and problem-solving abilities

Customer-focused mindset

Excellent communication skills

Strong organizational skills

Ability to manage multiple priorities

Ability to work under pressure

Team player

Fast learner

Autonomous and proactive

Continuous improvement mindset

### Languages

Mandatory

Fluent English (written and spoken)

Preferred

French is a plus

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/recruitee%3Aozeol%3A2726061 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.