We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control through a mobile app. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and access to modern financial products.

As we continue to scale, we are looking for a Vendor Operations Manager to own relationships and operational processes with our external partners and service providers.

We are looking for a Vendor Operations Manager to join the NOVACARD Risk Tech team.

In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes.

You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively.

Requirements

Vendor & Partner Management

Own day-to-day communication with external vendors and service providers

Coordinate incident resolution and follow-up activities with partners

Track SLA compliance and service performance

Organize operational reviews and regular follow-up meetings

Escalate critical issues and drive resolution

Coordinate contract renewals and vendor-related operational activities

External Services Operations

Coordinate operational processes related to credit bureaus, KYC providers, fraud prevention services, identity verification solutions, banking data providers, and other external partners

Support onboarding of new vendors and services

Coordinate testing and validation activities for new integrations and changes

Maintain operational documentation and process runbooks

Ensure business continuity for vendor-dependent processes

Reporting & Regulatory Processes

Coordinate periodic reporting processes with external organizations and bureaus

Prepare, validate, and submit required files and reports

Monitor report quality and resolve discrepancies

Maintain documentation and supporting evidence required for audits and compliance requests

Cost & Billing Management

Monitor service usage and operational costs

Validate invoices and vendor charges

Reconcile billing discrepancies with providers

Support budgeting and forecasting activities related to external services

Incident Management

Coordinate investigation of incidents involving external providers

Collect logs, examples, and supporting evidence

Communicate with vendors during production incidents

Track corrective actions and post-incident follow-up activities

Drive resolution of recurring operational issues

Cross-functional Coordination

Work closely with Risk Tech, Product, Operations, Customer Support, Finance, Compliance, and Data teams

Coordinate implementation of process improvements and automation initiatives

Ensure alignment between business requirements and vendor capabilities

Requirements

Native or fluent Spanish

English B2+ (written and spoken)

3+ years of experience in fintech, banking, payments, lending, or technology companies

Experience managing external vendors, partners, or service providers

Strong stakeholder management and communication skills

Experience coordinating operational processes and production incidents

Advanced Excel or Google Sheets skills

Strong analytical and problem-solving mindset

Ability to manage multiple priorities in a fast-paced environment

Strong attention to detail and process ownership

Nice to Have

Experience working with credit bureaus, KYC providers, fraud prevention solutions, identity verification platforms, or financial data providers

Experience in lending, credit cards, digital banking, or fintech products

Basic SQL knowledge

Experience working with APIs and technical integrations

Experience validating invoices and vendor billing

Familiarity with Jira, Confluence, Notion, or similar tools

What We Offer

Opportunity to work on a fast-growing fintech product in Mexico

High ownership and direct impact on critical business operations

International and collaborative environment

Competitive compensation package

Professional growth opportunities within Risk Tech and Operations

Exposure to leading fintech, KYC, fraud prevention, and credit bureau partners