Family: Operations

Level: 16 IRFFG (4,561 JOD Monthly Gross)

Workplace: Amman (with regular field visits)

Report to: (Hierarchical): Member of the multidisciplinary team in the cell coordinated by the RP

Report to: (Functional): The Deputy Medical Director (DMD) coordinates the Medical Department’s work towards operations ensuring the coherence and pertinence of the strategic & technical support of the Department towards the field. To obtain the latter, strong technical supervision of RMP by the DMD and a fluid interaction and coordination with the RMP is mandatory.

Internal relations

o Creates the link between the Medical Department and Operations, by working in close collaboration with the members of the Medical Department

o Acts as advisor to the Medical Coordinators in missions under his/her supervision

o Medical Department through specific projects, medical advocacy, knowledge management and thematic forums

o Counterparts in other departments regarding transversal projects.

External relations:

o Technical representation towards international agencies.

Objective of the Position

Médecins Sans Frontières (MSF) is an independent humanitarian organization providing medical aid to victims of man-made or natural disasters, epidemics and endemic diseases. In the MSF Operational Centre of Geneva (OCG), the steering and implementation of field programs is under the responsibility of an operations Department, which includes direct medical support to field implementation ensuring fundamentals are reached in all projects. The development of technical and/or strategic solutions adapted to complex medical challenges faced in the field, or to fulfill chosen medical ambitions, is under the responsibility of a Medical Department. Collaborative work between the two departments is considered a cornerstone for the organization to improve the general quality of its projects and the level of care for patients.

OCG has set up a matrix organization to support its operations. An operational cell is responsible for providing supervision and support necessary for the implementation of quality operational projects.

The operational cell is the direct interface with the field and is made up of a multi-disciplinary team of 6 members: a Program Manager (PM or "RP" – Responsible de Programs), his/her deputy (DPM – "ARP"), and experts from the medical (RMP), logistics, finance and human resources departments.

The frame for medical support inside OCG emphasizes the role of the Operations Department in the following key areas:

In relation to the general responsibilities for program management, identifying the strategic medico-operational priorities to adapt support and coordinate necessary expertise.

Providing direct medical support to field teams. It relies on the mastering and implementation of fundamentals, mentoring and capacity building.

Bringing immediate medical solutions to project teams, without specific development needed and within the frame of basic competences and fundamentals.

Creating better integrated work between Operation and the Medical Departments, through collaborative work platforms and proactive cooperation, focusing on precise medico operational challenges, selection of standards, and improvement of practices.

The Medical Polyvalent Responsible (RMP) will be working in the Operations Department.

Mission

As a member of a the cell’s multidisciplinary team (the cell) and based on the propositions from the country coordination teams, the Medical Polyvalent Responsible (RMP) advises and provides support to the RP and the Medical Coordinator in conceiving and developing medico-operational strategies in order to best achieve the project objectives. He/she identifies the strategic medico-operational priorities in order to adapt the medical support and expresses the needs in terms of expertise to be developed by the Medical Department. He/she follows up the monitoring of the medical activities and ensures the medical fundamentals are reached in the frame of good practices and minimum standards implementation. He/she checks the coherence between medical resources and medico-operational objectives.

Scope of responsibilities

The frame for medical support inside OCG, leading to further emphasize the role of the Operations Department in the following key areas:

In relation to the general responsibilities for program management, identifying the strategic medico-operational priorities in order to adapt support and coordinate necessary expertise.

Providing direct medical support to field teams. It relies on the mastering and implementation of fundamentals, the creation of practical tools, on-site mentoring and capacity building.

Bringing immediate medical solutions to project teams, without specific development needed and within the frame of basic competences and fundamentals.

Creating better integrated work between Operation and the Medical Departments, through collaborative work platforms as RMP’s weekly forum and proactive cooperation, focusing on precise medico operational challenges, selection of standards, and improvement of practices.

RESPONSIBILITIES, TASKS AND DUTIES

Towards the coordination and the cell:

Ensures the medical pertinence and adequacy of the projects with the MedCo.

Matches the medical & institutional ambitions with the operational reality and needs in the field (adaptability, feasibility).

Contributes to the development of medical policies and strategies by sharing context-specific experiences and by checking their field adequacy.

Support the missions in the development of a medical advocacy and/or Operational research agenda.

o He/she contributes with his/her health and medical experience to the definition of objectives and intervention strategies, adapted to the project's context, particularly through direct support to coordination (Medical Coordinator):

o Shares his/her health and medical experience to determine the intervention strategies

o Advises the Medical Coordinator in terms of needs assessments and analysis of medical data gathered during exploratory missions

Requirements

Education

Medical doctor (preferred) or nurse

Medical (preferred) or paramedical degree

Diploma in Tropical Medicine or Public/International Health/Epidemiology is an asset.

Experience:

3 – 5 years professional experience in developing countries.

A diversity of MSF experience, possibly as a Medical Coordinator or similar medical managerial position in another health organization.

Knowledge of recent developments in the field of humanitarian relief, international public health and tropical medicine.

Experience with field research in resource poor settings is an asset.

Proven affinity with advocacy.

Professional competences:

Understanding of medical humanitarian work with regards to the medical-technical and the political dimensions.

Ability to analyse medical and structural issues.

Program management and project design & monitoring.

Languages

Fluent English and French understanding.

Arabic language is an asset.

Other:

This position is open to both Jordanian and non-Jordanian applicants.

Compensation & Benefit:

MSF loyalty will be considered on the gross salary.

Relocation package will be applicable for non-Jordanian staff.

If you recognize yourself in this profile, we welcome you to send your resume (CV, 2 pages max) and a cover letter (1-page max) in English by Monday 9th November 2026.