Company: La Veste

Location: Madrid, Spain

Employment Type: Full-Time

Start Date: Immediate

La Veste is a Spanish fashion brand known for its bold creativity, timeless style, and vintage-inspired collections, all crafted in Spain. We are looking for a passionate and customer-focused professional to join our team and help deliver an exceptional experience to our growing international community.

Requirements

Key Responsibilities

Serve as the primary point of contact for customers via email, chat, and social media.

Provide outstanding support before, during, and after purchase.

Assist customers with product information, sizing, availability, and orders.

Manage order tracking, returns, exchanges, and issue resolution.

Maintain accurate customer records within CRM systems.

Work closely with the e-commerce, logistics, and marketing teams to ensure a seamless customer journey.

Identify opportunities to improve customer satisfaction and loyalty.

Requirements

Excellent written and verbal communication skills in English (Spanish is a plus).

Previous experience in Customer Service, Customer Experience, Retail, Fashion, or E-commerce.

Strong problem-solving and organizational skills.

Customer-oriented mindset with high attention to detail.

Ability to multitask in a fast-paced environment.

Immediate availability.

WHAT WE OFFER

Immediate start.

Opportunity to work with a fast-growing international fashion brand.

Creative, dynamic, and collaborative work environment.

Employee discounts on La Veste collections.

Professional growth and development opportunities.