# Apprentice Service Administrator at Kinly > Onsite · United Kingdom · Intern · Other · open. Source: https://alderhq.app/jobs/recruitee%3Akinly%3A2760513 (read 2026-11-11). ## Facts (observed) - Company: [Kinly](https://alderhq.app/companies/kinly) - Location text: Livingston, Scotland, United Kingdom - Where it can be done from (inferred): Onsite · United Kingdom (evidence: "Location: Livingston, Scotland, United Kingdom") - Posted: 2026-09-26 (46 days ago) - First seen by alder: 2026-11-07 · last verified: 2026-11-08 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://careers.kinly.com/o/apprentice-service-administrator-2 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (United Kingdom, n 95): p25 £20k, median £26k, p75 £31k ## Description (the employer's text) Role: Apprentice Service Administrator Contract Type: Full-time, 18-months apprenticeship Location: Livingston, Scotland (EH54 7BN) Interview Process: 2-stage (Virtual and Face-to-face) Hours: Monday – Friday – 37.5 hours (shifts fall between 8am – 6pm) Kinly is a leading integrator of audio-visual and unified communications solutions, and the largest in Europe, serving as a globally trusted technology advisor to leading organisations. For more than 25 years, we have been designing, developing, integrating and supporting complex audiovisual solutions and businesses rely on us to deliver consistently secure and flexible meeting experiences. Exciting new opportunity has arisen for an Apprentice Service Administrator, who will work in our Technical Services team, learning to manage client requests from initiation through to resolution, developing the skills and confidence to deliver excellent customer service and administrative support. This is a client-facing role where clear, proactive communication and a strong focus on service excellence are essential. You will also play an active part in supporting the transition of projects into service as well as working with the Technical Services Managers and Service Delivery Manager to drive continual service improvement ### Key responsibilities Act as the first point of contact for clients, logging and managing requests with an awareness of impact to the business Own cases end-to-end, ensuring all responsible parties are engaged and that updates are provided regularly to clients and stakeholders Collaborate with the Tech teams to leverage technical knowledge for faster resolution, improved analysis, and identification of trends Support service handovers from Projects, helping clients understand available support and contractual obligations Maintain high standards of case management, including hygiene, documentation, and communication Ensure all new cases receive timely first responses, prioritising direct engagement (e.g., phone call) over passive communication Perform pre-implementation testing of service enhancements Involvement in the provision of weekly and monthly client reporting ### Skills and experience ### Essential Good communication skills, both written and verbal Basic IT skills (Microsoft Office, email, Teams, etc.) Willingness to learn and take on feedback Good organisational skills and attention to detail Reliable and professional approach to work Ability to work as part of a team Positive attitude and enthusiasm for developing a career in administration ### Desirable National 5s (or equivalent) in English and Maths Experience of school projects, volunteering, part-time work or work experience Interest in business, administration, HR, Finance or customer service Familiarity with Microsoft Word, Excel and PowerPoint If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling. If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements. ### About Kinly Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time. ### Equal Opportunities Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/recruitee%3Akinly%3A2760513 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.