Role Summary

KDCI Outsourcing is looking for a Forward Deployed Engineer to work directly with clients, embedding technical solutions into their environments. You'll bridge the gap between product and customer, customizing implementations to solve specific business challenges.

Key Responsibilities

Work directly with clients to understand technical and business requirements

Customize, configure, and deploy solutions within client environments

Build integrations between the product and client systems

Troubleshoot issues on-site (virtually or in person) and provide rapid fixes

Gather client feedback and relay it to product and engineering teams

Document deployment processes and best practices

Requirements

3+ years of experience in a client-facing engineering or solutions role

Strong software engineering fundamentals across at least one stack

Excellent communication and stakeholder management skills

Ability to work independently and adapt quickly to new environments

Experience with APIs, integrations, and troubleshooting production systems

Nice-to-Haves

Experience in a startup or fast-paced client-deployment environment

Familiarity with cloud infrastructure and DevOps practices

Willingness to travel or work flexible hours across time zones