# Accounting Support Specialist (Phone) at Holded > Hybrid · Spain · Unspecified · Other · open. Source: https://alderhq.app/jobs/recruitee%3Aholded%3A2053833 (read 2026-11-10). ## Facts (observed) - Company: [Holded](https://alderhq.app/companies/holded) - Location text: Barcelona, Catalunya \[Cataluña\], Spain - Where it can be done from (inferred): Hybrid · Spain (evidence: "Location: Barcelona, Catalunya \[Cataluña\], Spain") - Posted: 2026-08-14 (88 days ago) - First seen by alder: 2026-11-07 · last verified: 2026-11-07 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://jobs.holded.com/o/accounting-support-specialist-phone ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (Barcelona, n 68): p25 €45k, median €64k, p75 €78k ## Description (the employer's text) ### Join the team. Make an impact. At Holded, we believe that daily admin should never stop a great idea from becoming a success. That's why we create intuitive software to empower anyone who dares to start their own business. Long story short: we want to make business simple. In order to create cutting-edge products that meet the needs of the sector, talent is essential. We are looking for passion, creativity, and commitment. In return, we offer the same. ### The Role We’re looking for a highly communicative and detail-oriented Accounting Support Specialist to join our customer support team. In this role, you’ll provide real-time assistance to our users through phone, helping them navigate Holded’s platform, troubleshoot issues, and offer product-related advice. You’ll be at the forefront of ensuring our customers have a seamless and satisfying experience. What You’ll Do: • Respond promptly to customer inquiries via live call (as secondary task, other text-based channels). • Troubleshoot technical issues, providing clear and concise instructions. • Guide users through Holded’s features, offering personalized support based on their needs. • Document customer interactions in our CRM and escalate issues when necessary. • Identify recurring customer concerns and share insights with the Product and Engineering teams. • Maintain high levels of customer satisfaction by providing friendly, empathetic, and solution-oriented service ### Requirements ### About you 1+ year of experience in a Call Center Support or Customer Service role. Exceptional written communication skills with a focus on clarity and professionalism. Ability to multitask. Tech-savvy with a quick ability to learn new tools and platforms. Basic Knowledge of finance Strong problem-solving skills and attention to detail. Native in Spanish but fluent in English. ### Extra awesome Experience in a SaaS or tech support environment. Familiarity with chat platforms like Intercom, Zendesk, Aircall or Zoom Basic knowledge of business management software (accounting, invoicing, HR). ### What it's like to work with us Permanent contract Hybrid work model Short work-day on Fridays 26 paid vacation days Free catered lunch at the office English/Spanish classes Referral program Continuous Training: annual budget for training for each employee Fully equipped kitchen with snacks, drinks, and fresh fruit Top-notch work equipment Office in front of the sea with ping pong, pool table, PlayStation… Interesting projects and a great work environment An excellent opportunity to grow with the company Discounts on a Gym membership At Holded, we do things a bit differently. There’s no corporate nonsense and no old-fashioned hierarchy. Instead, we work in self-sufficient, autonomous teams. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. We didn’t start Holded to be another software company. We started Holded to be epic, and you will be part of it. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/recruitee%3Aholded%3A2053833 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.