Position Objective

The Billing Manager leads the end-to-end billing function, ensuring timely and accurate invoicing, revenue realization, cash-flow support, and exceptional customer service. The role oversees billing operations, client escalations, financial controls, process improvement initiatives, and team performance while partnering across Payroll, Finance, Sales, Operations, Credit & Collections, and Client Services.

The Billing Manager protects revenue through effective invoicing processes and ensures operational excellence throughout the billing lifecycle.

Commitment to Our Culture, Values and Behaviors

Act as an ambassador for Vertage and contribute to a culture of trust, entrepreneurship, innovation, authenticity, inclusivity, and agility.

Make and keep commitments through accountability, ownership, and transparent communication.

Treat colleagues, customers, and partners with respect and professionalism.

Promote continuous improvement and seek better ways to strengthen business effectiveness.

Act in a manner that protects the safety, integrity, reputation, and financial interests of Vertage.

Key Responsibilities

Billing Operations Leadership

Lead daily billing operations across multiple business lines and customer programs.

Ensure accurate and timely invoice generation and delivery in accordance with contractual and client requirements.

Monitor billing productivity, backlog, cycle times, and service-level performance.

Manage exception reporting, prioritization, and resolution processes.

Ensure adherence to established billing policies, procedures, and controls.

Revenue Protection and Financial Controls

Oversee billing quality-control processes to minimize invoice errors and revenue leakage.

Ensure all validated billable activity is invoiced timely and accurately.

Review aging trends and partner with Credit & Collections to support cash-flow objectives.

Monitor billing exceptions, credits, rebills, write-offs, and revenue-impacting adjustments.

Support internal and external audit requests and maintain clear documentation and audit trails.

Customer and Escalation Management

Serve as the primary escalation point for complex customer billing issues.

Resolve invoice disputes, rate discrepancies, purchase-order challenges, and billing inquiries.

Partner with client-facing teams to improve customer satisfaction and payment outcomes.

Support strategic client reviews and executive escalations.

Maintain clear stakeholder communication until issues are fully resolved.

Leadership and Team Development

Manage, coach, and develop Billing Specialists and Pay/Bill staff.

Establish performance expectations, service standards, and accountability measures.

Support hiring, onboarding, training, and succession-planning activities.

Balance workloads and priorities to maintain service levels and business continuity.

Foster continuous improvement, collaboration, and operational excellence.

Systems and Process Improvement

Partner on billing system enhancements, implementations, integrations, and testing initiatives.

Identify automation opportunities and process efficiencies.

Use reporting and operational data to identify trends, risks, and improvement opportunities.

Participate in business transformation and integration projects.

Work Experience and Attributes

Essential

Bachelor's degree in Accounting, Finance, Business Administration, or equivalent relevant experience.

Five or more years of billing, accounts receivable, finance operations, or staffing back-office experience.

Three or more years of leadership experience managing operational teams.

Strong knowledge of invoicing, customer billing processes, accounts receivable, collections, and revenue controls.

Advanced Microsoft Excel skills and experience with ERP or pay/bill platforms.

Demonstrated ability to manage competing priorities in a high-volume environment.

Strong analytical, communication, customer-service, and problem-solving skills.

Preferred

Experience in staffing, MSP, VMS, or contingent-workforce environments.

Experience with Dynamics GP, 1Staff, Bullhorn, UKG, or comparable platforms.

Experience supporting complex, high-volume, multi-client billing operations.

Experience leading system implementations or operational transformation initiatives.

This position description outlines the principal purpose and main elements of the role. It is not intended to be a wholly comprehensive or permanent schedule of duties and may be amended to meet the changing needs of the business.