Important IT company At the Latin American level, growth requires:

RPA

Job Description

Support customers with their production Robotic Process Automation solutions built in UiPath

Acting as liaison between the user community and the technical applications development staff (may include offshore staff)

Resolve system problems to ensure customer processes run smoothly

Document business processes, training procedures, standard operating procedures, operational status, etc

Support implemented solutions by conducting root cause analysis on issues and corrective actions

Job Requirements

Mandatory

Provides customers with technical production support of their automations running on the RPA platform

Troubleshoots and triages issues encountered with automations

Provides training and support directly to customers

Writes and maintains system documentation

Works on standard issues/problems

Exercises judgment within defined procedures and practices to determine appropriate action

Follows department processes and procedures and may make recommendations to improve these processes

Ensures standards compliance and institutionalization of automation best practice

Conducts automation code and process reviews to ensure the highest level of quality

Participates in identifying business process automation requirements and supports creation of solutions

Generates reports and performs data analysis by collecting, analyzing, and summarizing data

Acts as a system administrator of the RPA system

Competencies and skill set

Exposure to UIPATH RPA PLATFROM and automation processes (SDLC, Agile etc.)

Analytical bent of mind to connect different data points together to provide insights

Good command on MS Office tools (Visio, Excel, Power point, Word)

Excellent communication and interpersonal skills required

Should have good planning and time management skills

Ability to work with multiple stakeholders at different levels

Above average skills in coordinating and collaboration skills

High energy and self-starter

Experience and Qualification

Any graduate\post graduate qualification from University of good repute, preferably BE/MCA

3+ years of overall experience with at least 2 years of relevant experience

Basic experience with one or more Scripting languages

Basic experience with system administration

Some infrastructure or server administration experience is a plus

Ability to work with technical, infrastructure, application, and business teams alike

Has basic knowledge of general business environment/operation and has general cost benefit awareness

Solid working knowledge of standard features/functions of one or more application to field, analyze and resolve customer issues/problems

Good written and oral communication skills in order to define parameters to meet business requirements

Identifies/receives problem, researches alternatives, prepares presentations, drives solutions, tests to confirm, gains consensus, and implements solutions for defined business processes

Creates documentation of business processes, training procedures, and standard operating procedures

Experience creating and documenting operational process document

Excellent interpersonal and communication skills

High energy, result driven person with strong interpersonal skills

Strong commitment to operational excellence

Prior experience working on similar Process Automation initiatives is a big plus

Hands-on experience supporting RPA solutions using UiPath

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated).

If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.

Job type: Remote.

Location: Mexico -This position is fully remote; however, candidates must be currently residing in Mexico.

Salary: $85,000 MXN gross

Benefits: Excellent superior benefits.