Role Purpose

The Technician Relations Manager is the first point of contact for GWS field technicians and is responsible for providing clear communication, administrative support and coordination between technicians and internal departments, without requiring technical expertise.

Work setup: Hybrid

Main Responsibilities

Maintain regular contact with travel technicians via email, phone, meetings and site visits

Provide accurate and timely information as the primary contact for technicians

Communicate project assignments and ensure technicians understand requirements

Hold routine check-ins with technicians and escalate concerns when needed

Update and maintain the Qualification Matrix with accurate data

Maintain and update technician CVs with skills, experience, and project history

Gather feedback from Site Managers and Leaders and ensure proper documentation

Monitor technician utilization and share relevant information with the Resource Allocation Team

Coordinate annual leave requests with Resource Allocation Team, Project Management, and Site Management

Support HR and Management in disciplinary processes by providing required documentation and following procedures

Manage onboarding checklists for new technicians and support all offboarding steps

Approve internal expenses within defined limits

Collaborate with internal departments to ensure efficient processes and communication flow

Introduce updated contract types for technicians when required

Approve clothing budgets in accordance with guidelines

Provide coverage for other Technician Relations Managers during their absence (holidays, sick leave)

Support other departments with the implementation of new or updated processes

Requirements

Experience interacting with people both remotely and in person

Background in recruitment / HR, renewable, customer service or a similar administrative environment (advantage)

Strong communication skills and a service-oriented mindset

Ability to work in a structured, process-driven manner and maintain accurate data

Proactive approach and ability to work with a multicultural workforce

Fluent English (written and spoken)

Driving license

Valid Passport