We are looking for fun, friendly and outgoing people to join our Customer Service team in Edmonton!

What does a Customer Service Team Member do?

Answer incoming phone calls and return voicemails

Reach out by phone to our past customers to book them in again

Respond to email inquiries

Collect payments over the phone and online

Respond in real time to online chats (yes - a real human answers those!)

Other tasks as needed

We are currently looking for folks with:

Tuesday afternoon availability (starting at 12pm or earlier)

1 other weekday

Saturday/Sunday

Requirements

General Requirements

18 years or older

Genuine empathy for others, with a desire to understand and help

Very organized and doesn't let things "slip through"

Excellent computer and internet skills

Happy, friendly and outgoing, with a positive "can-do" attitude

Flexible and adaptable

Excellent communication skills (written and verbal)

Must Have Experience

Phone Experience

Are you pumped to pick up the phone and help customers? Are comfortable starting conversations and asking questions? Great - Our customers are here to have fun, so it’s usually a fun and happy call

But, this can’t be your first job answering phones

Previous Customer Service Experience

Dealing with the public isn't for everyone, so we need you to have had customer-facing roles in the past and know that you enjoy helping customers make happy memories with us

Experience working in an office + sitting at a desk

This job is all office work, so sitting at a desk for your full shift has to be a-okay with you.

Closing that sale

We aren’t pushy about sales, but we are a business. The candidate for this role needs to be able to upsell, close the sale, and ask for the booking. A tiny bit of a competitive spirit will work well.

Please fill in the application form questions so we can get to know you! This is a very communication-heavy role, so if you send us an AI written response that you send to everyone else, well, that probably won't look good.

Tell us a little about yourself. Tell us a little about what you're looking for (hours, availability, etc).

Tell us why you'd be awesome at this job!

Also, tell us if you're a dog or cat person (this is to see who reads everything....)!

We genuinely look forward to hearing from you!