Eichholtz USA is seeking a proactive and customer-focused Customer Service Representative to join our growing team in High Point, NC.

Responsibility

The following tasks are your main responsibilities:

Anticipate customer needs and provide recommendations, updates, and solutions without requiring prompting

Identify process improvement opportunities and actively contribute ideas to enhance customer satisfaction and operational efficiency

Coordinate issue resolution with sales, management, warehouse and service teams

Manage customer accounts, quotes, and orders

Monitor lead times and order status

Coordinate issue resolution with sales, management, warehouse and service teams

Establish and support customer relationships and account growth

Sounds this fun to you? Apply now and join our team!

Requirements

Our ideal candidate

You are representative, pro active and have a high level op responsibility, besides that you are/have:

Bachelor’s degree and/or 3+ years of customer service experience preferred

Excellent communication, interpersonal, and organizational skills

Strong computer proficiency with exceptional attention to detail

Proactive, self-motivated professional with a strong customer-focused approach and commitment to problem-solving

Proficiency in Microsoft Word and Excel preferred

About us

Eichholtz is a leading international wholesaler of luxury furniture, lighting and home accessories. At Eichholtz you will be part of an innovative, ambitious and fast-growing company where the vision of the organization is embedded in everything we do. Driven by creativity, passion, and a commitment to excellence, we strive to become the world’s most inspiring creator of exceptional interiors and atmospheres.

Interested and/or questions?

Apply today! Contact Rich Lugo (rlugo@eichholtzusa.com) or Kristy O’Rourke (korourke@eichholtzusa.com).