About Customs Support Group

Customs Support Group (CSG) is the European market leader in customs services, operating across 15 countries. CSG is owned by private equity and a fast-growing, dynamic, data-driven company, dedicated to expanding its presence through strong organic growth and strategic acquisitions. Its key priorities include digital transformation, operational excellence and customer experience, all aimed at driving growth and enhancing efficiency.

Purpose of the Position / Responsibilities

The Business Development Manager is responsible for driving the growth of Customs Support Group’s customs services portfolio in domestic and international markets. The role focuses on acquiring new customers, developing long-term business relationships, and identifying opportunities to expand customs-related services across various industries.

In addition, the position involves collaborating closely with operational and customs teams, understanding customer needs, delivering tailored solutions, and representing the company in negotiations, industry events, and business meetings to support sustainable commercial growth.

The Business Development Manager is responsible for driving sales growth and expanding the company’s customs services portfolio. The role focuses on acquiring new clients, developing long-term business relationships, and positioning the company as a trusted partner for customs and international trade solutions.

Key Responsibilities

Actively acquire new clients for customs services, including import/export clearance, transit, and customs consultancy

Build, manage, and develop a strong sales pipeline in Salesforce, ensuring accurate activity tracking and forecasting

Identify, qualify, and pursue new business opportunities across key industries using market insight and value-based selling

Analyze customer needs and develop tailored customs solutions that deliver value to clients

Build and maintain long-term relationships with new and existing customers and business partners

Act as a trusted advisor throughout the customer journey, from onboarding through ongoing account development

Prepare commercial offers, presentations, and lead negotiations and customer meetings

Collaborate closely with operations, customs departments, and international teams to ensure high-quality service delivery and support cross-border growth

Monitor market trends, competitor activity, and regulatory developments to identify new growth opportunities

Represent the company at industry events, trade fairs, conferences, and networking opportunities

Achieve assigned sales targets and regularly report pipeline performance and business results using Sales Force dashboards and reporting tools

Apply strategic thinking and creativity to develop tailored solutions and unlock new revenue streams

Manage multiple priorities effectively in a fast-paced, target-driven environment