# Customer Service Administrator at CCM Europe

> Onsite · United Kingdom · Unspecified · Other · open. Source: https://alderhq.app/jobs/recruitee%3Accmeurope%3A2805837 (read 2026-11-09).

## Facts (observed)

- Company: [CCM Europe](https://alderhq.app/companies/ccm-europe)
- Location text: Kirkby-in-Ashfield, Nottinghamshire, United Kingdom
- Where it can be done from (inferred): Onsite · United Kingdom (evidence: "Location: Kirkby-in-Ashfield, Nottinghamshire, United Kingdom")
- Posted: 2026-11-02 (7 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://ccmeurope.recruitee.com/o/customer-service-administrator

## Pay and sponsorship

- Posted pay: £29k–£29k per year (from the listing's pay field)
- Market band for similar posted roles (United Kingdom, n 2355): p25 £35k, median £53k, p75 £68k

## Description (the employer's text)

· Order processing and ensuring a fluent “order to cash” process

· Creating customer quotes and follow-up

· Proactive sales to existing customers (mainly cross- and upselling)

· Handle order delivery queries from customers

· Answering incoming calls in a professional and prompt manner

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Maintaining prices and customer master data in system

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customers through open and interactive communication

· Provide accurate, valid and complete information for all stakeholders

· Meet personal/customer service team sales targets

· Keep records of customer interactions, process customer accounts and file documents (digital)

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

· Collecting all important customer information in CRM

The above list is not exhaustive and your duties may vary from time to time to suit company needs

### Requirements

Requiring excellent communication skills, an ability to organise tasks, keep accurate records and work closely and proactively with all other departments and team members. The ideal candidate must demonstrate a positive attitude with a personable demeanour required to deliver the “Carlisle Experience” internally and externally at all levels.

· Excellent communication skills

· Previous experience in a customer facing environment

· Fully experienced in the use of MS office programs and data entry

· Own transport for potential travel to secondary sites of business would be preferable.

· Previous experience of using SAP and/or CRM systems would be desirable.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/recruitee%3Accmeurope%3A2805837 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.