Communicate with customers via live chat or video calls to answer questions and troubleshoot problems.

Handle complaints, provide appropriate solutions and workaround alternatives within the SLA time limits.

Demonstrate and assist customers with using product features and functionalities.

Stay up to date and educate customers about new features.

Follow up with customers to ensure resolution and satisfaction

Contribute to team projects by accomplishing related tasks as needed.

Proficiency in English and French is a must

Previous experience supporting customers (At least 2 year experience with customer support)

Strong technical orientation.

Excellent communication and troubleshooting skills.

Previous experience working with a SaaS product.

High level of organization and great attention to detail.