About AnywhereNow

Founded in 2010 in the Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management. Our vision is simple: to ensure every employee and customer feels heard, understood and valued.

With around 240 employees representing 22 different countries, we partner with more than 2,000 leading organisations worldwide, including Mazda, the UN International Organization for Migration, Adecco Group and the University of Cape Town.

Through our portfolio of Dialogue Cloud, Deepdesk (AI Agent Assist), Tendfor and IQ Messenger, we deliver innovative customer experience solutions powered by Microsoft Teams, AI and enterprise technology.

Innovation, customer focus and accountability are at the heart of how we work.

About the role

As a Senior Systems Engineer within ITBS, you will play a key role in the design, management, security and continuous improvement of AnywhereNow’s Microsoft cloud and core IT infrastructure.

You’ll take senior technical ownership across Microsoft Azure, Microsoft 365, Microsoft Entra ID, Microsoft Intune, endpoint security, identity and access management, networking, monitoring, backup and recovery.

This is a hands-on senior engineering role where you’ll have the autonomy to investigate complex technical challenges, make recommendations and implement sustainable solutions. Alongside improving and securing our infrastructure, you’ll support incidents and service requests through the IT service desk and act as a senior escalation point for complex L2/L3 issues.

You’ll balance day-to-day operational support with infrastructure improvements, security remediation, automation and project work, helping us build a secure, reliable and scalable IT environment.

What you’ll be doing

Take ownership of our Microsoft Azure, Microsoft 365, Microsoft Entra ID and Intune environments, continuously improving security, reliability, scalability and governance.

Manage identity, access and endpoint security, including Conditional Access, MFA, privileged access, RBAC, device compliance, Windows Autopilot, application deployment and Microsoft Defender technologies.

Take ownership of complex L2/L3 incidents and service requests, from initial investigation and root-cause analysis through to resolution, documentation and longer-term improvement.

Act as a senior technical escalation point across cloud, infrastructure, identity, endpoints, networking and security, focusing on permanent solutions rather than temporary workarounds.

Automate operational and administrative processes using PowerShell and Microsoft Graph, reducing manual work and improving consistency, reliability and efficiency.

Manage and troubleshoot core infrastructure and networking services, including DNS, VPN, firewalls, connectivity, Windows Server, monitoring, backup and recovery, and hybrid infrastructure.

Maintain and strengthen security controls and monitoring using technologies including Microsoft Defender and Microsoft Sentinel, taking ownership of remediation following vulnerabilities, security findings or incidents.

Lead complex infrastructure changes, migrations and improvement projects, covering technical design, risk assessment, implementation, testing, validation and operational handover.

Maintain clear and practical technical documentation, architecture standards, operational procedures and runbooks.

Support ISO 27001 and wider security and compliance requirements by implementing technical controls, reducing risk and providing audit-ready evidence.

Coordinate with external suppliers, MSPs and technology partners while maintaining internal ownership of technical decisions, quality, security and outcomes.

Proactively identify technical debt, recurring incidents and security risks, turning operational challenges into opportunities for long-term improvement.

Share your expertise across the ITBS team, providing senior technical guidance during incidents, changes, projects and complex investigations.

Requirements

Why We’d Like to Have a Dialogue With You

At AnywhereNow, we look beyond technical skills and experience. The way you approach challenges, take ownership and work with others is just as important. We’d love to hear from you if you can demonstrate the following:

Takes Ownership

You take end-to-end responsibility for incidents, service requests, technical changes and projects. You follow things through from investigation to resolution and make sure the right documentation and improvements are put in place.

Systems Thinking

You understand how cloud services, identity, endpoints, security, networking and infrastructure work together and consider the wider impact when making technical decisions.

Problem Solving

You approach complex technical issues methodically, identify the real root cause and focus on sustainable solutions rather than quick fixes.

Action-Oriented

You’re comfortable taking the initiative when operational issues, incidents or security risks require attention, while considering both technical and business impact.

Innovation & Continuous Improvement

You look for opportunities to automate processes, eliminate recurring incidents, reduce technical debt and continuously improve the security, reliability and efficiency of the environment.

Adaptability

You’re comfortable balancing BAU support, incoming tickets, incidents, improvement projects and changing priorities, and you remain effective when dealing with critical or high-pressure situations.

Communication & Collaboration

You can explain technical issues, risks and recommendations clearly and work effectively with colleagues, stakeholders, management, suppliers and external service providers.

What You’ll Bring

Competencies are important to us, but there are a few technical essentials that will help you succeed in this role:

7+ years’ relevant experience across Systems Engineering, Infrastructure Engineering or Microsoft Cloud Engineering, including senior or L3 responsibilities within an enterprise environment.

Advanced hands-on experience with Microsoft Azure and Microsoft 365, covering administration, configuration, security, governance, troubleshooting and operational ownership.

Strong experience with Microsoft Entra ID and Identity & Access Management, including Conditional Access, MFA, privileged access, RBAC, enterprise applications and least-privilege principles.

Advanced experience with Microsoft Intune and endpoint management, including Windows Autopilot, device compliance, configuration profiles, application deployment, Windows updates and endpoint security.

Strong Microsoft security experience covering Microsoft Defender technologies, Microsoft Sentinel, security hardening, monitoring, investigation, vulnerability remediation and Secure Score improvements.

Advanced PowerShell scripting and automation experience, ideally combined with Microsoft Graph, with practical experience automating Microsoft 365, Azure, Entra ID, Intune, security, reporting or operational processes.

Proven experience taking end-to-end ownership of complex L2/L3 incidents, infrastructure changes and technical improvements, including root-cause analysis, networking, backup and recovery, documentation, supplier coordination and working within ISO 27001 or a similar security framework.

Nice to Have

You don’t need to tick every box, but experience in any of the following would be an advantage:

Microsoft Defender XDR and Microsoft Sentinel, including security monitoring, investigation and remediation.

Microsoft Graph combined with PowerShell for automation, administration and reporting.

Microsoft Entra PIM, identity governance and advanced access-management controls.

Azure networking, Cisco networking and hybrid infrastructure environments.

Backup, disaster recovery and documented restore testing.

Working within an ISO 27001 environment, including technical control implementation, remediation and audit evidence.

Infrastructure as Code technologies such as Bicep or Terraform.

Coordinating MSPs, suppliers and external technology partners while maintaining internal technical ownership.

Relevant Microsoft certifications such as AZ-104, AZ-500, SC-300, SC-200 or MD-102.

Information Security Responsibilities

All employees are responsible for supporting and maintaining the organisation’s information security standards. This includes:

• Adhering to all applicable information security policies, procedures and guidelines at all times.

• Protecting company, customer and partner data from unauthorised access, disclosure, alteration or loss.

• Using company systems, devices and networks in a secure and compliant manner.

• Promptly reporting any suspected or actual security incidents, breaches or vulnerabilities to the appropriate team.

• Completing mandatory information security and data protection training as required.

• Ensuring that confidential information is handled and stored securely in line with company policies and legal requirements.

Failure to comply with information security responsibilities may result in disciplinary action.