The Sales Support Specialist responds to customer inquiries and ensures customers’ needs are met regarding product selection, placement of orders, requests for prices & quotations, complaints, returns, shortages, adjustments, expediting, and requests for literature. This position also handles all walk-in customers and their needs.

RESPONSIBILITIES AND DUTIES

Services incoming calls by taking and processing local orders, responding to technical questions, entering sales notes, and tracking shipments.

Promotes and maintains good customer relationships by servicing phone calls, delivering on customer needs and assisting all walk-in customers at the branch.

Works the “open orders” report and “back order” report daily to make sure customers are getting their orders in a timely manner.

Responsible for the RMA processing at the branch.

Assist the warehouse as needed with pulling/receiving orders and/or unloading/loading trucks.

Conducts specialty projects and performs other related duties as assigned by management, or to fulfill the “Primary Function” of the job.

Requirements

Completion of High School degree with 2-3 years of sales & customer service experience

Must have solid computer skills including strong MS Excel background

Must possess the ability to work independently but function as a strong member of a team

Knowledge of company products, the industry, competitors, and basic business concepts

Must have excellent problem-solving skills, be detail oriented and organized

Must be able to multi-task and work on many different projects at one time

WORK HOURS

Work hours are a typical first shift, 8 AM-5 PM schedule Monday-Friday, with occasional call-out weekend work when customer needs demand it.