# Quality & Assurance Manager at wfs

> Onsite · United Kingdom · Manager · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Awfs%3A543491 (read 2026-11-07).

## Facts (observed)

- Company: [wfs](https://alderhq.app/companies/wfs)
- Location text: London Heathrow, Middlesex
- Where it can be done from (inferred): Onsite · United Kingdom (evidence: "Location: London Heathrow, Middlesex")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://wfs.pinpointhq.com/en/postings/855fe5bb-a577-417e-8c59-c6e3b7ae1acd

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (London, n 191): p25 £36k, median £56k, p75 £85k

## Description (the employer's text)

Are you looking to develop your career in Quality and Assurance?

We have an exciting opportunity for an experienced Quality & Assurance Manager to join our fast-paced team at London Heathrow.

The Quality & Assurance Manager is responsible for developing, implementing, maintaining, and continuously improving the Quality Management System (QMS) across WFS UK. The role ensures compliance with aviation regulations, customer requirements, industry standards, and company policies while promoting a culture of quality, safety, security, and continuous improvement throughout the organisation.

### Responsibilities

- Ensure compliance to all mandatory legislation and WFS standards relevant to the the WFS operation.
- Responsible for ensuring all WFS UK manuals, policies and procedures are kept updated.
- Coordinate the Quality Assurance Program, including internal audits, supplier audits, manage corrective and preventive action plans and effectiveness checks.
- Support the UK operational teams in implementation of new processes and procedures, as identified by the HSSE and Continuous Improvement (CI) team.
- Conduct compliance spot checks on all WFS UK locations to ensure all processes / procedures are being adhered to and support implementation of any new processes / procedures.
- Support all GDP related activities, including self-inspections, audits, CAPA, complaints and quarterly business reviews.
- Support Operations with airline audits and corrective actions for any findings.
- Review the UK audit and inspections and test for effectiveness to ensure quality assurance via the WFS SMS: Pulse.
### Skills

- Excellent knowledge of IATA regulations and procedures.
- Good operational knowledge and experience is a bonus.
- Ability to plan, prioritise and organise own workload, working under pressure to meet deadlines.
- Excellent communication / interpersonal skills with the ability to challenge and influence others effectively
- Strong attention to detail and effective time management.
- Travel is required for site visits.
### Benefits

Safety

- Always look out for our own and each other's safety.
- Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
- Comply with all relevant safety regulations and standards at all times.
- Learn from mistakes and share that learning.
Customer Focus

- Delight customers by actively anticipating their needs, concerns and preferences.
- Offer alternative "yes" solutions to "no" situations.
- Deliver service excellence and always aim to exceed customer expectations.
Respect

- Appreciate everyone's background, cultural values and opinions at all times.
- Actively listen and understand other's intent and point of view, especially during disagreements.
- Build trusting relationships, demonstrate empathy and care for others.
Excellence

- Always do the right thing. Do it right the first time.
- Demonstrate extreme ownership: See it, Own it, Solve it.
- Adopt a growth mindset: keep learning, stay agile, be resilient.
- Set high expectations, embrace innovation and practice continuous improvement.
Teamwork

- Prioritise SATS Group's interests over one's own and department needs.
- Proactively share resources, ideas and information constructively.
- Build on each other's strengths and ideas to achieve win-win outcomes.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Awfs%3A543491 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.