# Technical Support Specialist at Thecoteam

> Onsite · United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Athecoteam%3A601992 (read 2026-11-11).

## Facts (observed)

- Company: [Thecoteam](https://alderhq.app/companies/thecoteam)
- Location text: Reno, NV (No-IP), Nevada
- Where it can be done from (inferred): Onsite · United States (evidence: "Location: Reno, NV (No-IP), Nevada")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-07 · last verified: 2026-11-10
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://thecoteam.pinpointhq.com/en/postings/2a24fcc9-fb6b-4eec-b4ce-2200bba5ec62

## Pay and sponsorship

- Posted pay: $46k–$62k per year (from the listing's pay field)
- Market band for similar posted roles (United States, n 34976): p25 $55k, median $85k, p75 $140k

## Description (the employer's text)

You Are:

- A customer-first problem solver who enjoys helping people and making technical concepts easy to understand. Youʼre patient, resourceful, and calm under pressure, with the ability to multitask and stay organized in a fast-paced environment. You take ownership of issues and are motivated by delivering great customer experiences.
You Have:

- Comfort working with technical concepts like networking, DNS, or device configuration (router setup, port forwarding, DNS record types and SSL certificates), and can explain them clearly to non-technical users.
Your Location:

- Hybrid, 2-3 days in-office
- Our Office: 425 Maestro Dr Second Floor, Reno, NV 89511
Your Schedule:

- Full-Time \| 40 Hours Per Week \| Four 10-hour days
- Standard Business Hours, including weekends (flexibility as needed)
Your Language Skills:

- English: Required (Highly Proficient Written & Verbal)
- Spanish: Preferred
Your Manager:

- Customer Success Manager
### Responsibilities

- Delivering timely, effective, and technically accurate assistance (Tickets/Email/Phone)
- Assist customers with account setup, Dynamic DNS, and product configuration
- Troubleshoot DNS, email, SSL, and network/device-related issues
- Identify customer pain points and share feedback with Product and Engineering
- Maintain support articles and internal documentation
- Help review and improve AI-generated answers in Zendesk
- Test and evaluate technologies
### Skills

- 3-5 years of customer service (including phone/email support)
- Able to clearly explain technical topics
- Ability to professionally de-escalate customer situations
- Software: Help Desk (Zendesk), AI (Claude, ChatGPT), CRM (Hubspot)
### Benefits

- $22-$30/hr
- Annual bonus (8%) tied to company, department, and individual performance
- 401k w/ match
- Health, Dental, Vision - 100% covered!
- 20 days PTO + 1 week paid holiday closure
- 9 Paid Holidays
- Professional development reimbursement

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Athecoteam%3A601992 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.