# AM Retention Specialist (Merchant Operations) at Tabby

> Onsite · Saudi Arabia · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Atabby%3A618920 (read 2026-11-12).

## Facts (observed)

- Company: [Tabby](https://alderhq.app/companies/tabby)
- Location text: KSA, Saudi Arabia
- Where it can be done from (inferred): Onsite · Saudi Arabia (evidence: "Location: KSA, Saudi Arabia")
- Posted: 2026-11-12 (0 days ago)
- First seen by alder: 2026-11-12 · last verified: 2026-11-12
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://tabby.pinpointhq.com/en/postings/f7dc6b3c-d83d-4eda-a25c-56f7adac8f5d

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

You'll handle the operational issues Partner Support escalates for live merchants in KSA, and fix them accurately and fast. When a merchant wants to leave Tabby, you find out why and try to keep them. The AM Retention team works alongside the Onboarding team but is a separate team, with its own queue and KPIs.

### Responsibilities

### What you'll do

- Work the AM Retention ticket queue and close escalations within SLA
- Set up and change merchant accounts in Back Office: payment links, API checkout integrations, store and dashboard names, payout cycles and platform changes
- Handle contracts: issue new ones at the merchant's existing rates, track down missing ones and update legal entities
- Process KSA/UAE cross-border requests and add new branches
- Handle deactivation requests: find the reason (Tabby Card, rates, KYB documents, not using Tabby) and try to retain the merchant
- Escalate Tier 1 and Tier 2 or non-standard cases to the right Account Manager or deal owner, with full context
- Collect KYB documents from merchants and work with Compliance to meet regulatory standards
- Keep CRM and ticket notes clean and current on every case
### Skills

- 1 to 3 years in merchant operations, account management, customer support or similar; fintech or payments is a plus
- Fluent Arabic and English, written and spoken
- Sharp attention to detail: a wrong commission or contract setup counts as a critical error here
- Comfortable with CRM, ticketing and internal admin tools, and quick to learn new systems
- Takes ownership, asks questions and follows through
- Available for the team's rotating schedule, which covers all seven days of the week

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Atabby%3A618920 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.