# Merchant Onboarding Executive at Tabby

> Onsite · Saudi Arabia · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Atabby%3A612892 (read 2026-11-08).

## Facts (observed)

- Company: [Tabby](https://alderhq.app/companies/tabby)
- Location text: KSA, Saudi Arabia
- Where it can be done from (inferred): Onsite · Saudi Arabia (evidence: "Location: KSA, Saudi Arabia")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://tabby.pinpointhq.com/en/postings/102bee42-f65a-4bce-b24f-77752f93c135

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

As a Merchant Onboarding Executive, you will play a key role in onboarding SME merchants across dynamic markets. You will own the end-to-end merchant onboarding journey, ensuring merchants are successfully activated, technically integrated, and fully configured before going live.

You will work closely with merchants and internal stakeholders — including Business Development, Risk, Legal, and Product teams — to resolve onboarding blockers, improve conversion rates, and deliver excellent merchant experience. Your focus will be on operational excellence, merchant success, and driving sustainable business growth

### Responsibilities

Merchant Onboarding & Activation

- Own the full merchant onboarding lifecycle from application to activation.
- Activate merchants and oversee backend integration processes.
- Ensure merchants are properly configured with the correct access, settings, and dashboards prior to activation.
- Guide merchants through Tabby's onboarding process and provide support throughout their journey.
Merchant Support & Case Management

- Resolve stalled, escalated, or time-sensitive onboarding cases.
- Handle daily drop-off applications by:
- Identifying merchants who stopped during the legal stage.
- Following up via phone and email.
- Assisting merchants in completing and submitting required documentation.
- Manage daily reset applications by:
- Working with the Risk team to identify document issues.
- Communicating required corrections to merchants.
- Following up until successful resubmission.
- Address merchant concerns, inactivity, and churn to improve onboarding conversion.
Cross-functional Collaboration

- Coordinate with Risk, Legal, Business Development, Product, and other internal teams to remove onboarding blockers.
- Collaborate with Business Development to improve lead handoff and onboarding workflows.
- Support internal teams in accelerating merchant activation.
Technical & Operational Support

- Investigate integration issues, including backend and technical errors.
- Work cross-functionally to implement effective solutions.
- Support merchants with e-commerce integrations where required.
CRM & Performance Management

- Maintain accurate CRM records and ensure CRM hygiene.
- Track merchant progress throughout the onboarding funnel.
- Monitor and report against daily, weekly, and monthly KPIs.
- Ensure adherence to SLAs and NPS targets.
Process Improvement

- Evaluate pre- and post-website onboarding activities.
- Monitor merchant transactions and ensure Tabby's online presence aligns with brand guidelines.
- Contribute to process improvements that increase:
- Onboarding efficiency
- Data integrity
- Reporting automation
- Cross-functional collaboration
- Pipeline conversion
### Skills

Requirements

- Good spoken and written English and Arabic
- Bachelor’s degree, or equivalent experience
- 1–2 years in a customer-facing role (onboarding, customer success, account management, sales or merchant support)
- Comfortable making a high volume of calls every day and following up without being chased
- Basic Excel / Google Sheets
Preferred

- Experience with a CRM (Zoho, HubSpot, SAP or similar)
- Experience in fintech, payments, BNPL or e-commerce
- Familiar with Saudi business documents (CR, VAT certificate, IBAN letter, national address)
- Familiar with e-commerce platforms like Salla, Zid, or Shopify
- Experience working against KPIs and SLAs

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Atabby%3A612892 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.