# Export Customer Service Coordinator at Scan Group

> Onsite · China · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Ascan-group%3A617503 (read 2026-11-11).

## Facts (observed)

- Company: [Scan Group](https://alderhq.app/companies/scan-group)
- Location text: Ningbo, China
- Where it can be done from (inferred): Onsite · China (evidence: "Location: Ningbo, China")
- Posted: 2026-11-11 (0 days ago)
- First seen by alder: 2026-11-11 · last verified: 2026-11-11
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://careers.scan-group.com/en/postings/cf481798-e5b3-4935-9b5d-10ed6d354a39
- Skills listed (inferred): Docker

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

The main function of this role is to assist customer in day-to-day, liaise with carrier, transporter, warehouse operator, fumigation, and ad-hoc task. Monitoring customer support, quotation and maintaining the volume and trade lane

Ensure all procedures and time frames to be followed as per agreed SOPs and workflows & must be always adhered to.

### Responsibilities

- Attending to local and overseas customer’s inquiries pertaining to rates ·
- Respond promptly to customers’ inquiries on booking confirmation, and shipment follow up sailing confirmation, continuous monitoring of shipment till cargo arrival ·
- Responsible for bookings preparation and tele- marketing for local customer cargoes. ·
- Booking arrangement and follow up container status with carriers of containers. ·
- Dealing with warehouse over container status (change of vessels/departure date etc). ·
- Preparation of railing instructions and liaising with warehouse/truckers ·
- Follow up with shippers of any discrepancy in packages. ·
- Ensure all necessary shipping documents are in place within the given time frame ·
- Coordinate internally with sales and documentation team
### Skills

- Proficient in Microsoft Office
- ·Preferably with 1 year similar experience in the Ocean / Air freight industries ·
- Basic knowledgeable in NVOCC business will be an added advantage ·
- Able to communicate and write in English

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Ascan-group%3A617503 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.