# Client Resolution & Clinical Specialist at Rxnt

> Remote · United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/pinpoint%3Arxnt%3A299209 (read 2026-11-04).

## Facts (observed)

- Company: [Rxnt](https://alderhq.app/companies/rxnt)
- Location text: Remote, MD
- Where it can be done from (inferred): Remote · United States (evidence: "Location: Remote, MD")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.rxnt.com/en/postings/41d08621-07d9-4d38-87da-27d49824d682

## Pay and sponsorship

- Posted pay: $45k–$55k per year (from the listing's pay field)
- Market band for similar posted roles (United States, n 15888): p25 $58k, median $93k, p75 $158k

## Description (the employer's text)

The Client Resolution & Clinical Specialist reports to the Customer Service Manager, Clinical. This individual is recognized by peers and customers as a product and industry expert. The Client Resolution & Clinical Specialist will provide excellent customer service by fielding incoming calls, emails, and chats and providing timely and quality responses back to the customer.

### Responsibilities

- Provide immediate, professional, and courteous customer interaction for all inbound support requests
- Ensure proper recording, documentation, and closure of customer issues
- Note findings related to suspected system issues and escalate tickets for review
- Serve as a product specialist providing consults during customer onboarding
- Provide live, online customer training as needed
### Skills

Our Ideal Candidate

- Understands the importance of our work and shows empathy towards the customers and patients we support
- Actively seeks to gain new skills in both technical and domain areas
- Works well under pressure and is able to manage several tasks simultaneously
- Works effectively in a team setting and independently
- Previous software support and/or training experience is a plus
- Experience with various medical software platforms is a plus
- Healthcare industry-related experience is a plus
Necessary Skills and Qualifications

- Bachelor’s degree
- Strong verbal and written communication skills, with attention to detail
- Comprehensive knowledge and experience with computer operating systems and various internet browsers
- Strong knowledge of Google Suite (Gmail, Sheets, Docs, Slides, etc.)
### Benefits

RXNT offers employees access to medical insurance, 401K, short and long term disability, as well as the potential to earn quarterly incentives based on the company's performance.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Arxnt%3A299209 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.