Client Resolution & Clinical Specialist

The Client Resolution & Clinical Specialist reports to the Customer Service Manager, Clinical. This individual is recognized by peers and customers as a product and industry expert. The Client Resolution & Clinical Specialist will provide excellent customer service by fielding incoming calls, emails, and chats and providing timely and quality responses back to the customer.

Responsibilities

• Provide immediate, professional, and courteous customer interaction for all inbound support requests
• Ensure proper recording, documentation, and closure of customer issues
• Note findings related to suspected system issues and escalate tickets for review
• Serve as a product specialist providing consults during customer onboarding
• Provide live, online customer training as needed

Skills

Our Ideal Candidate

• Understands the importance of our work and shows empathy towards the customers and patients we support
• Actively seeks to gain new skills in both technical and domain areas
• Works well under pressure and is able to manage several tasks simultaneously
• Works effectively in a team setting and independently
• Previous software support and/or training experience is a plus
• Experience with various medical software platforms is a plus
• Healthcare industry-related experience is a plus

Necessary Skills and Qualifications

• Bachelor’s degree
• Strong verbal and written communication skills, with attention to detail
• Comprehensive knowledge and experience with computer operating systems and various internet browsers
• Strong knowledge of Google Suite (Gmail, Sheets, Docs, Slides, etc.)

Benefits

RXNT offers employees access to medical insurance, 401K, short and long term disability, as well as the potential to earn quarterly incentives based on the company's performance.