Salary: £24,768

Job Type: Full-time position; 35 hours per week; 8am-4pm Monday-Friday

Location: Jewellery Quarter, Birmingham

Rocksteady Music School is the UK’s largest rock and pop school. We teach fun and inclusive in-school band lessons to primary age children. Our mission is simple: to amplify children’s self-belief and remove barriers to music education. We’re currently in thousands of schools in the UK, teaching over 120K children every week, and recently launched in Australia – and we’re growing fast.

Our offices in Liphook and Birmingham are home to many of our central office teams. From there, we all play our part in supporting our band leaders to reach as many children as possible with their lessons. That’s what gets us out of bed in the morning

We’re now looking for a Schools Account Manager to join our friendly team here at Rocksteady, a company with real purpose. You will have the opportunity to work in an exciting and varied role, where you will be developing positive relationships with Schools. With excellent product knowledge, providing help and support by actively listening, demonstrating empathy and being solutions focused. This is an excellent opportunity to truly make a difference in an organisation with exciting growth plans.

As a Schools Account Manager you will:

Proactively contact schools to have conversations with Headteachers and other school leaders regarding their experience of Rocksteady.
Solve complex school service issues and escalations using initiative and experience to ensure a great experience for schools.
Work with other teams to implement long term solutions to help schools enjoy the Rocksteady program in their schools for longer.
Engage in high quality conversations, confidently articulate the benefits of our music lessons, and uncover opportunities to reach more children through school networks.
Accountable for school retention across your designated area.

As a Schools Account Manager you'll need:

To be a confident, concise, and persuasive communicator
To be personable and approachable with fantastic listening skills
Strong empathy and high levels of integrity
The ability to remain calm under pressure and have a positive attitude
To be highly organised and target driven
A passion for problem solving
A working knowledge of primary schools settings or music education beneficial but not essential

We appreciate that previous experience does not always tell the full story so if you like the sound of this role, don’t rule yourself out if you feel you don’t tick all the boxes.

Benefits

Base salary of £24,768 on target-earnings of £29,768 per annum
35 hour working week
28 days holiday plus bank holidays
Long service awards including an additional 4 weeks’ pay after 5 years
Personal development opportunities
Comprehensive benefits package including discounts on everyday purchases, free 24/7 GP service.
Enhanced maternity and paternity pay.
Celebratory staff away-days, Christmas parties and social events.
Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK.

Every once in a while, you get the chance to be part of something really special. When you join Rocksteady, you know immediately that you’ve found it. We might be growing fast but we pay special attention to protecting our unique working culture and ensuring everyone feels comfortable to be themselves at work. We look out for each other, welcome new colleagues as friends and stay true to our small-company roots; rolling up our sleeves if a job needs doing, solving problems together and, most importantly, always putting the children first. Likeminded people are joining us and we’re reaching more and more children with our lessons every week. We keep growing because we’re driven by our passion for the life-changing nature of music.

Join us and use your skills for good.

Your Passion. Their Future.

Responsibilities

We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment.

As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975.You can find out more about our policy on recruitment of ex-offenders here.

If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check.

It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police.

Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background.

To find out more about Rocksteady, check out our website www.rocksteadymusicschool.com

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