# Application Support Engineer - Catering at Parentpaygroup

> Onsite · India · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/pinpoint%3Aparentpaygroup%3A602211 (read 2026-11-04).

## Facts (observed)

- Company: [Parentpaygroup](https://alderhq.app/companies/parentpaygroup)
- Location text: Pune, India, Maharashtra
- Where it can be done from (inferred): Onsite · India (evidence: "Location lists "pune"")
- Posted: already open when tracking began; date unknown
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://careers.parentpaygroup.com/en/postings/03cdf0c9-211b-4d43-89cf-73df6a65ff6f
- Skills listed (inferred): AWS, Azure, SQL

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Pune, n 3): p25 ₹28.4L, median ₹32.3L, p75 ₹35.7L

## Description (the employer's text)

- Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.
- Manage the patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
- Ensure requests from the ServiceNow work queue that have been allocated to your relevant resolver group have been successfully actioned. These include incidents, problems, changes and service requests.
- Define the alerts and events that should be detected by the monitoring systems that ensure proactive management of a components health.
- Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
- Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.
- Attend and complete all mandatory training courses.
- Engage and own the transition of new services into Service Operations.
- Participate in the out of hours on call support rota.
- Be the subject matter expert and represent your technical domain in meetings and forums.
### Responsibilities

- Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.
- Manage the patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
- Ensure requests from the ServiceNow work queue that have been allocated to your relevant resolver group have been successfully actioned. These include incidents, problems, changes and service requests.
- Define the alerts and events that should be detected by the monitoring systems that ensure proactive management of a components health.
- Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
- Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.
- Attend and complete all mandatory training courses.
- Engage and own the transition of new services into Service Operations.
- Participate in the out of hours on call support rota.
Be the subject matter expert and represent your technical domain in meetings and forums.

### Skills

Exp: 5+ Yrs

· Experience working in an IT service delivery or support function OR

· MBA or Degree in Information Technology or Information Security.

· Experience working with Microsoft technologies.

· Excellent communication skills developed working in a service centric organization.

· Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.

· Ability to manage and prioritize own workload.

· Experience leading technical or process-based forums and meetings such as the Change Advisory Board.

· Experience working within Education Technology would be an advantage.

Technical knowledge

· Advanced Microsoft Active Directory configuration and support.

· Microsoft Azure and AWS cloud hosting platform administration.

· Microsoft SQL server experience.

· Windows Server and desktop management and configuration.

· Microsoft IIS web services administration and configuration.

· SQL backups experience.

· Advanced scripting and automation capabilities.

· Advanced knowledge of IOT and device management systems.

· Good knowledge of Azure analytics and KQL.

· Advanced knowledge of cashless catering solutions.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/pinpoint%3Aparentpaygroup%3A602211 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.